Summary
Work History
Education
Skills
Certification
Timeline
Declaration:
Personal Qualities:
Communication Details:
Work Availability
Accomplishments
Generic
LAXMI HYMAVATHISOWMYA VINJANAMPATI

LAXMI HYMAVATHISOWMYA VINJANAMPATI

QUALITY ANALYST
Anantapuram,AP

Summary

Looking for a responsible and challenging position with opportunities to enrich my knowledge and skills while contributing to the success of the organization and to build a result oriented professional growth.

Profile Summary:

  • A detail oriented, hardworking professional with exceptional programming skills possesses Master in computer application degree in Computer
  • Proficient in maintaining the existing program with implementation of new techniques.
  • Skilled in leading the team from the front.
  • Remarkable ability in executing the plan with precision.

Work History

Quality Analyst

Conneqt Business Solutions
10.2021 - 10.2023
  • Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
  • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.

Senior Customer Care Executive

ConneQt Business solutions
01.2021 - 01.2023
  • 2021 to 2023 joined in “ConneQt Business solutions” as a “Senior Customer Care Executive” later promoted as a “Quality Analyst”

Senior Tele calling Officer

HDB Financial Services Ltd.
01.2017 - 01.2019
  • 2017 to 2019 worked as a “Senior Tele calling Officer” from HDB Financial Services Ltd., at Hyderabad

Education

Masters of Computer Application -

Osmania University
01-2020

Bachelor Science of Computers - undefined

Kakatiya University
01-2015

Intermediate - undefined

Mother Teresa Junior College
01-2012

SSC - undefined

Sri Vidya High School
01-2010

Skills

Convenient with computer based environment-having knowledge in Ms-Office like Word, Excel and PowerPoint and Internet Applications

Quality improvement

Audit processes

Quality processes

Correction action planning

Continuous improvement

Certification

Certified as DRA (Debt Recovery Agent) and IRDAI.

Timeline

Quality Analyst

Conneqt Business Solutions
10.2021 - 10.2023

Senior Customer Care Executive

ConneQt Business solutions
01.2021 - 01.2023

Senior Tele calling Officer

HDB Financial Services Ltd.
01.2017 - 01.2019

Bachelor Science of Computers - undefined

Kakatiya University

Intermediate - undefined

Mother Teresa Junior College

SSC - undefined

Sri Vidya High School

Masters of Computer Application -

Osmania University

Declaration:

I hereby declare that the above furnished details are fully true to the best of my knowledge and belief.

Personal Qualities:

  • Smart Worker.
  • Adaptability, Knowledge and Focus on work.
  • Excellent communication skills in written and verbal.
  • Keep myself calm in a pressure situation and completes the task on time.
  • And having Typing Speed with 38wpm (Data Entry).

Communication Details:

  • Father Name: V. A. Srinivasulu.
  • Mother Name: V. Eswari.
  • Date of Birth: 2nd June, 1995.
  • Sex: Fe-male.
  • Nationality: Indian.
  • Marital Status: Married.
  • Permanent Address: Tailors Colony, Tadipatri, AP, India.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of 50 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 50 for reaching clients requirement.
  • Auditing the calls on daily basis.
  • Collecting data and creating and publishing on time reports.
  • Giving on time Feedback to the Agents.
  • Conducting the CALLIBRATION.
LAXMI HYMAVATHISOWMYA VINJANAMPATIQUALITY ANALYST