Hi, I’m
Laxmikant Bhat
Thane,MH
Summary
Dynamic Senior Consultant at Capgemini Technology Services with strong leadership and project management skills. Expert in ITIL and change management, driving service improvements and enhancing customer satisfaction. Proven track record in evaluating client needs and implementing effective solutions, fostering collaboration across teams to achieve operational excellence.
Overview
12
years of professional experience
1
Certification
Work History
Capgemini Technology Services
Senior Consultant
06.2022 - Current
Job overview
- Oversees end-to-end delivery of IT services, ensuring alignment with SLAs and client expectations. Manages cross-functional teams, drives service improvements, and maintains strong stakeholder relationships to support business continuity and customer satisfaction.
- Evaluated clients' needs and created plan of action to provide solutions.
- Identified key areas in need of improvement and implemented plans to rectify issues.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
Contractual - Mondelez India Foods Ltd.
Team Supervisor
03.2015 - 06.2022
Job overview
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Lead day-to-day operational activities of the IT Service Desk Team
- Prioritization and assignment of all Incidents assigned to the team's queue in the ITSM tool (BMC Remedy / ServiceNow)
- Acting as a point of escalation for any issues relating to IT Service Desk
- Manage team resources effectively to ensure appropriate resources are
available at all times - Submit change requests for specific activities
- Create documentation for multiple audiences (End Users & IT ServiceDesk)
- Translate complex information understandable to audiences
- Make updates to existing knowledge and act based upon feedback received from end user and/or support teams
- Follow knowledge management best practices
- Conduct testing for enhancements to the incident and knowledge modules as well as lead the ServiceNow upgrade and Integration testing
- Drafted test cases
CMC
Associate Engineer
03.2013 - 03.2014
Job overview
- Providing Level 1 Technical Support / Service Desk
Education
Shri Vasantrao Potdar PolytechnicBelgaum, India
Diploma from Computer Science And Engineering
Skills
- Strong leadership skills
- ITIL
- Change management
- Agile methodologies
- Stakeholder management
- Persuasion skills
- Improvement recommendation
- Business analysis
- Project management
- Teamwork mindset
Accomplishments
- Supervised team of 8 staff members
- Demonstrated creative mindset, forward thinking and outstanding performance in improving the service quality of delivery
Certification
- ITIL V4
Reading, Singing, Exercising, Watching Documentaries
Enjoy reading, singing, staying active through regular exercise, and watching documentaries to explore diverse topics and perspectives.
Languages
English
Upper intermediate (B2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Consultant
Capgemini Technology Services
06.2022 - Current
Team Supervisor
Contractual - Mondelez India Foods Ltd.
03.2015 - 06.2022
Associate Engineer
CMC
03.2013 - 03.2014
Shri Vasantrao Potdar Polytechnic
Diploma from Computer Science And Engineering
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