Laxmikant Chaki
New Delhi
Summary
Professional with 05 Yrs exp of Business Analysis(Software Development) and 05 Yrs exp with Aviation Operations (Crew Management/Rostering/Crew Planning). Skilled at analyzing business needs and driving improvements. Proven track record in problem-solving and bridging communication between technical teams and stakeholders. Adept at adapting to new environments and learning quickly, with strong analytical and communication skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Solution Specialist
Coforge Ltd
Greater Noida, India
06.2025 - Current
- Requirement management across multiple stakeholders, translating business needs into clear BRDs, FRDs, user stories, and acceptance criteria for a Self check-in and Baggage drop solution (Airlines)
- Acted as the liaison between business ,technology and external vendors ensuring alignment across product vision, delivery timelines, and system integrations.
- Owned backlog prioritisation and sprint readiness, collaborating with Product Owners, and Scrum teams to manage business requirements.
- Provided functional leadership during deliveries, clarifying requirements, resolving ambiguities, and supporting developers and QA throughout the entire SDLC.
- Ensured open environment for analysis & discussions, reviewing deliverables, and improving overall team capability.
Business Analyst
Neudesic, an IBM Company
Hyderabad, India
02.2024 - 08.2024
- Led stakeholder engagement sessions to facilitate requirement elicitation and align business objectives for a coal and copper mining company.
- Articulated business needs by authoring user Stories, BRDs, SRS ensuring clarity and traceability.
- Fostered collaboration with stakeholders to validate deliverables, mitigate risks, and ensure compliance with project goals.
- Collaborated with Development, Quality and UI/UX team for the product SDLC.
Business Analyst
Laminaar Aviation Infotech (India) Pvt Limited
Bengaluru
12.2018 - 05.2023
- Conducted requirement gathering for Aviation clients specializing in Crew Management & Air Traffic Control (ATC) Systems, ensuring precise documentation of business needs.
- Performed detailed analysis of change requests, evaluating feasibility, regulatory compliance, and operational impact for seamless implementation.
- Authored Functional Requirement Documents (FRD), System Requirement Specifications (SRS), and user stories using MS Office, Axure, ensuring clarity and adherence to industry standards.
- Presented change requests to cross-functional teams (SMEs, Development, QA) and facilitated decision-making through data-driven insights.
- Led client demos and conducted training sessions for internal and external stakeholders on system functionalities, ensuring smooth adoption.
- Orchestrated Scrum ceremonies (Sprint Planning, Daily Stand-ups, Retrospectives, and Backlog Grooming) to ensure iterative progress.
- Monitored sprint deliverables, resolved impediments, and ensured on-time releases through close coordination with Dev and QA teams.
- Collaborated with QA teams for UAT validation and ensuring business-ready deployments.
- Partnered with Release Management to align production rollouts, minimising operational disruptions.
- Experience in Crew Management, Leave Management, Training Module, Admin Portals, Crew Logistics for aviation operations.
Officer- Cabin Crew Planning
Jet Airways
Mumbai
03.2018 - 11.2018
- Designed and optimised roster planning systems in strict compliance with Flight Duty Time Limitations (FDTL), while prioritising crew quality of life metrics.
- Implemented digital tracking solutions for crew training records, certifications, and operational documents, ensuring 100% regulatory readiness.
- Established end-to-end trainee cabin crew management processes, including: progress tracking systems for training batches, digital record maintenance protocols, and performance-based corrective training workflows.
- Ensured fair distribution for flight hour allocations, standby assignments, and duty remuneration.
- Streamlined crew logistical operations, including transportation management, accommodation coordination, and duty equipment allocation.
- Served as primary liaison for crew training enquiries, resolving 95% of issues within 24 hours.
Executive (Crew Control and Logistics)
Interglobe Aviation Ltd, INDIGO
New Delhi
01.2014 - 03.2018
- Resolved day-of-operations scheduling conflicts through dynamic roster adjustments, while maintaining FDTL compliance and minimising operational disruptions.
- Monitored and enforced legal compliance for both Cockpit and Cabin Crew, ensuring adherence to DGCA regulations, company policies.
- Strategically covered open flights through data-driven crew reassignments, overtime optimisation and standby crew utilisation protocols.
- Balanced cost efficiency with crew quality of life metrics, reducing fatigue-related incidents.
- Orchestrated end-to-end logistical support, including hotel accommodations and ground transportation.
Sr. Practioner ( Customer Service Management)
IBM Global Processes Services Pvt Ltd
12.2007 - 08.2013
- Email/Chat support to queries related to personal and financial software Quicken/Quick Tax (INTUIT (US) and Yahoo.com.
Education
Bachelor of Computer Applications -
2007
Skills
- Requirements elicitation
- Stakeholder management
- Analysis
- Problem-solving
- Attention to detail
- BRD, FRD, SRS, User Stories
- Agile, Scrum
- MS Office, Axure
- JIRA, TFS
- Aviation Software: AIMS, Rocade, Avient, ARMS
- Domain - Aviation Operations, Crew Management , Software Development
Certification
Certified Business Analysis Professional
SQL
PowerBI
Introduction to API and Web Services
Microsoft Azure Fundamentals
Introduction to Design Thinking
Languages
- Hindi, English, Oriya
Languages
Hindi
First Language
English
Advanced
C1
Oriya
Elementary
A2
Timeline
Business Solution Specialist
Coforge Ltd
06.2025 - Current
Business Analyst
Neudesic, an IBM Company
02.2024 - 08.2024
Business Analyst
Laminaar Aviation Infotech (India) Pvt Limited
12.2018 - 05.2023
Officer- Cabin Crew Planning
Jet Airways
03.2018 - 11.2018
Executive (Crew Control and Logistics)
Interglobe Aviation Ltd, INDIGO
01.2014 - 03.2018
Sr. Practioner ( Customer Service Management)
IBM Global Processes Services Pvt Ltd
12.2007 - 08.2013