LAXMI NARAYAN SAHOO
SENIOR CABIN CREW
New Delhi
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
Work History
SENIOR CABIN CREW
AIRASIA
1 2019 - Current
- Ensure all SOP is followed on grooming, safety and medical emergencies procedures are continuously practiced at all times
- Ensure cabin is clean and organized, while making sure all safety guide and on board sales magazine is in proper condition to maintain the high quality of inflight services
- Answered passengers' questions about flight, aircraft and destination.
- Making sure all work flow is in order and observe of sales and promotions and sales checklist.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Customer Service Executive
AIRASIA
1 2017 - 6 2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Aviation Professor
WINGS AVIATION & HOSPITALITY ACADEMY
07.2018 - 03.2019
- Conduct training to customers' service executives and prepare and couch them for aviation and hotel industries from around the world.
Education
KENDRIYA VIDYALAYA
Skills
Accomplishments
- Customers satisfaction: 100% positive feedback
- Recognition for good service and dedication
- Received merit points for helping Crews for completing TATA Code of Conduct (TCOC) and Prevention of Sexual Harassment (POSH)
- Recognition for safe and secure operation
Personal Information
- Height: 175cm
- Weight: 73Kg
- Date of Birth: 03/31/92
- Nationality: Indian
Proven Capabilities
- Excellent Communication
- Positive Attitude and honest
- Disciplined, responsible and hardworking
Training
- Canadian aviation Electronic
- Cash class Air Asia (Sales and promotion)
- Customers service CAE
- Image, deportment and etiquette CAE
- Safety and regulation
- Listening and reading
Timeline
Aviation Professor
WINGS AVIATION & HOSPITALITY ACADEMY
07.2018 - 03.2019
SENIOR CABIN CREW
AIRASIA
1 2019 - Current
Customer Service Executive
AIRASIA
1 2017 - 6 2018
KENDRIYA VIDYALAYA
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