LAXMI NARAYAN SAHOO
SENIOR CABIN CREW
New Delhi
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
6
6
years of professional experience
Work History
SENIOR CABIN CREW
AIRASIA
1 2019 - Current
- Ensure all SOP is followed on grooming, safety and medical emergencies procedures are continuously practiced at all times
- Ensure cabin is clean and organized, while making sure all safety guide and on board sales magazine is in proper condition to maintain the high quality of inflight services
- Answered passengers' questions about flight, aircraft and destination.
- Making sure all work flow is in order and observe of sales and promotions and sales checklist.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Customer Service Executive
AIRASIA
1 2017 - 6 2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Aviation Professor
WINGS AVIATION & HOSPITALITY ACADEMY
07.2018 - 03.2019
- Conduct training to customers' service executives and prepare and couch them for aviation and hotel industries from around the world.
Education
KENDRIYA VIDYALAYA
Skills
First Aid
Grooming standards
Goal Setting
Training and Development
Working in a team
Customer service
Skilled swimmer
Attention to Detail
Accomplishments
- Customers satisfaction: 100% positive feedback
- Recognition for good service and dedication
- Received merit points for helping Crews for completing TATA Code of Conduct (TCOC) and Prevention of Sexual Harassment (POSH)
- Recognition for safe and secure operation
Personal Information
- Height: 175cm
- Weight: 73Kg
- Date of Birth: 03/31/92
- Nationality: Indian
Proven Capabilities
- Excellent Communication
- Positive Attitude and honest
- Disciplined, responsible and hardworking
Training
- Canadian aviation Electronic
- Cash class Air Asia (Sales and promotion)
- Customers service CAE
- Image, deportment and etiquette CAE
- Safety and regulation
- Listening and reading
Timeline
Aviation Professor
WINGS AVIATION & HOSPITALITY ACADEMY
07.2018 - 03.2019
SENIOR CABIN CREW
AIRASIA
1 2019 - Current
Customer Service Executive
AIRASIA
1 2017 - 6 2018
KENDRIYA VIDYALAYA