Laxmipriya Roy

• Handle customer insurance claims from end to end

• Process windshield claims by lodging claim from FNOL, reviewing and confirming coverage based

on customer PDS (policy disclosure statement) and sum insured, validate proof of loss, repair

invoice or quotes and other necessary documents, issue settlement of claim based on customer

preference EFT or direct payment to vendor and closure of claim

• Work as adjuster adjacent to onshore team in claims management process by assisting with

different activities ranging from lodgement of claim, reviewing received documents from customer

to determine applicable coverages, exclusions and policy sum insured, following up with customer

over the phone or via Email for required proof of loss and repair/replacement quotes and verifying

customers preferred method of indemnity, issuing settlement as per customers preferred method

via EFT or direct vendor payment and finalisation of claim

• Communicate with customers and onshore stakeholders over chat and email to clarify information,

follow up on pending documents and provide updates on claim status

• Review for red flags and Issue payments up to DOA ($500,000)

• Support as back up for triage team by ensuring timely assignment of FNOL to meet TAT

• Assist new hires through nesting phase

• Assist with data collation work for team productivity calculation

Poised and professional Ground Staff with hands-on experience delivering top-tier service in the private aviation industry. Skilled at handling high-profile and VIP passengers with a high level of discretion, efficiency, and cultural sensitivity. Passionate about luxury hospitality and providing smooth, memorable experiences from arrival to departure. Seeking to transition into a Cruise Ship Hostess role where exceptional guest care, elegance, and attention to detail are valued.

Counselling Students, Ensuring Conversion, Recruitment and Management.

• Personable and energetic Hostess with over 4 years of experience in hospitality and guest relations. Skilled in greeting and engaging diverse guests, coordinating seating arrangements, and ensuring a smooth dining or event experience. Adept at working in high-pressure, fast-paced environments with a strong focus on customer satisfaction. Eager to bring warmth and professionalism to a world-class cruise team.

Experienced Hostess Manager with a strong background in luxury hospitality, specializing in guest relations, team supervision, and high-volume reservation coordination. Proven ability to manage front-of-house operations, handle VIP clients with discretion, and lead teams to deliver seamless, five-star service in fast-paced environments