Laxshman Wogmode

I am a highly skilled and versatile technical support engineer with nearly half a decade of expertise in the field. My educational background includes a Bachelor's degree in Computer Applications from Bangalore University, providing me with a solid foundation in computer systems and applications.

Throughout my career, I have excelled in customer-facing roles, consistently delivering excellent support and ensuring utmost client satisfaction. My track record demonstrates a proven ability to swiftly and successfully resolve technical issues, minimize downtime, and seamlessly integrate new hardware components. I have gained valuable experience working in various organizations, including Justified Advertising Software Services and Private Limited, Dell International, and Convergys.

In these roles, I have consistently demonstrated exceptional collaboration, time-management, and organizational skills, both as an independent contributor and a valuable team member. I take pride in effectively communicating technical information to non-technical users and stakeholders, enabling a clear understanding of complex concepts. With my proficiency in English communication, I have primarily served clients from North America, showcasing my ability to effectively engage in an international business environment.

In addition to my technical support expertise, I possess a diverse range of competencies. I am highly proficient in the Microsoft Office Suite, including Word, Excel, Outlook, Teams, and Microsoft Office 365. I have extensive knowledge of Windows, troubleshooting skills, and familiarity with tools such as Skype, Google Docs, Cloud Services, and Google Drive.

Overall, I am a dedicated and accomplished technical support engineer who prioritizes customer satisfaction and consistently delivers exceptional results.

I am passionate about playing football, cricket, and chess. These activities provide me with a great source of enjoyment and relaxation outside of my professional life. Engaging in team sports like football and cricket allows me to foster teamwork, coordination, and sportsmanship. Additionally, participating in chess enhances my strategic thinking, problem-solving, and decision-making abilities. These hobbies not only contribute to my physical and mental well-being but also help me maintain a healthy work-life balance.

Collaborated with a team of 20 on the Chat GPT project.

Collaborating with a team of 20 on the Chat GPT project was an exciting and enriching experience. We were quick to adopt Chat GPT within just one month of its release, recognizing its potential to enhance our work and empower our tech experts in their day-to-day tasks.

Our team conducted extensive testing of Chat GPT, exploring its capabilities and analyzing how it could effectively support our tech experts in multitasking and improving the overall quality of our services. We were keen on leveraging its features to streamline our workflows and provide more efficient and accurate solutions to our customers.

During the analysis phase, we carefully evaluated the pros and cons of Chat GPT. We recognized its strengths, such as its ability to handle a wide range of inquiries, provide instant responses, and assist in knowledge dissemination. Additionally, we appreciated its potential to reduce response times and increase customer satisfaction.

However, we also acknowledged the limitations of Chat GPT. We identified areas where it might struggle with complex or highly technical queries, and we focused on finding solutions to overcome these challenges. By understanding the limitations, we ensured that Chat GPT was used effectively, complementing the expertise of our tech experts rather than replacing them entirely.

Throughout the collaboration, our team maintained open communication and fostered a spirit of innovation. We shared our insights, ideas, and findings to optimize the integration of Chat GPT into our workflows and maximize its benefits. By working together, we were able to harness the power of Chat GPT while mitigating any potential risks.

In summary, collaborating with a team of 20 on the Chat GPT project allowed us to adopt this cutting-edge technology, test its capabilities, and analyze its pros and cons. By embracing Chat GPT strategically, we enhanced the multitasking abilities of our tech experts, improved service quality, and optimized customer interactions.

• Documented and resolved a global outage issue with Windows.

As part of a dedicated team, I was involved in documenting and resolving a global outage issue with Windows, specifically related to Windows update issues during the release of Windows 10.

During this challenging period, our team recognized the urgency and impact of the global outage caused by the update issue. We immediately began conducting extensive research to identify the root cause of the problem and find a resolution.

Collaborating closely with my team members, we gathered relevant data, analyzed error logs, and reviewed user reports to gain a comprehensive understanding of the issue. Our goal was to determine the specific factors contributing to the outage and develop an effective solution.

Through rigorous testing and troubleshooting, we successfully isolated the cause of the problem. It required meticulous investigation and coordination among team members, as we worked to identify the specific aspects of the Windows update process that were triggering the global outage.

Once we had identified the underlying issue, our team promptly developed a resolution strategy. We implemented targeted fixes and conducted extensive testing to ensure their effectiveness. We worked diligently to minimize downtime and restore normal operation for affected users as quickly as possible.

Additionally, during the resolution process, we documented our findings, including the root cause, the steps taken to mitigate the issue, and any necessary preventive measures for the future. This documentation served as a valuable resource for future reference and helped ensure a streamlined response in similar situations.

Resolving a global outage issue with Windows required a high level of technical expertise, collaboration, and a sense of urgency. By leveraging our collective skills and knowledge, we were able to research, identify, and address the update issue, effectively resolving the global outage and minimizing the impact on users worldwide.

• Supervised a team of 15 staff members.

As a team supervisor, I had the privilege of overseeing and guiding a team of 15 dedicated staff members. In this role, I exercised strong leadership skills to ensure the team's cohesiveness and productivity. I fostered a positive work environment by promoting open communication, collaboration, and mutual respect among team members.

I effectively delegated tasks and responsibilities, matching individual strengths with project requirements, to optimize the team's performance. I provided clear instructions, set expectations, and offered guidance and support when needed. By empowering team members and encouraging their professional development, I cultivated a motivated and engaged workforce.

To ensure the team's success, I regularly conducted performance evaluations, providing constructive feedback and recognizing achievements. I also facilitated regular team meetings to encourage knowledge sharing, address challenges, and align goals. Through effective supervision, I promoted a sense of accountability and ensured that projects were completed efficiently and to high standards.

Overall, my experience in supervising a team of 15 staff members allowed me to develop strong leadership skills and create a positive and productive work environment.

I am a passionate learner who stays updated with industry trends, ensuring that I am at the forefront of technological advancements. My strong problem-solving skills allow me to identify root causes and implement effective solutions. With adaptability and flexibility, I thrive in dynamic environments, consistently delivering high-quality work and meeting deadlines. My excellent communication skills enable me to convey technical concepts to diverse stakeholders, fostering clear understanding and collaboration. As a collaborative team player, I value diverse perspectives and actively share knowledge. I am dedicated to exceeding customer expectations and providing exceptional support. Furthermore, I have demonstrated leadership potential, inspiring and motivating team members to achieve their best. Overall, I bring a unique blend of technical expertise, adaptability, and a customer-centric approach to my work.

In summary, my continuous learning, strong problem-solving skills, adaptability, and customer-centric approach set me apart. With a collaborative mindset and unwavering commitment to excellence, I am confident that I will make valuable contributions to the organization's success and deliver positive outcomes for all stakeholders.