Layla Valdez
Cranbourne East, VIC
Summary
Dynamic Administrative Consultant with a proven track record at Southern Metropolitan Cemeteries Trust, enhancing operational efficiency through innovative process improvements. Skilled in document preparation and training, I fostered team productivity and streamlined record management, achieving significant reductions in turnaround times while ensuring exceptional client relations.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Administrative Consultant
Southern Metropolitan Cemeteries Trust
04.2022 - Current
- Streamlined administrative processes to enhance operational efficiency within cemetery management.
- Managed records and documentation systems to ensure accuracy and accessibility of information.
- Implemented process improvements resulting in reduced turnaround times for administrative tasks.
- Enhanced team productivity by providing ongoing training and support to staff members.
- Developed innovative solutions for complex administrative challenges, increasing overall efficiency.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Assistant Manager
BONDS
12.2017 - 04.2022
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on sales techniques and product knowledge to enhance team effectiveness.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
Shift Supervisor
Hoyts Chadstone
2016 - 2017
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Resolved customer issues swiftly, maintaining high satisfaction and loyalty levels.
- Managed inventory levels, ensuring timely replenishment and reducing waste.
- Completed store opening and closing procedures and balanced tills.
Education
Victorian Certificate of Education -
Hillcrest Christian College
Clyde North10-2017
Skills
- Office administration
- Document preparation
- File management
- Organizational expertise
- Task prioritization
- Training and coaching
- Customer and client relations
Certification
- Certified First Aider
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Timeline
Administrative Consultant
Southern Metropolitan Cemeteries Trust
04.2022 - Current
Assistant Manager
BONDS
12.2017 - 04.2022
Shift Supervisor
Hoyts Chadstone
2016 - 2017
Victorian Certificate of Education -
Hillcrest Christian College
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