Summary
Work History
Education
Skills
Timeline
Generic

Max Rei

Delhi,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in steel industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Personable Customer Service professional offering over 12 years of experience resolving account and service concerns for CSR customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Well-qualified CSR proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Hardworking Customer Service Representative bringing 10 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Work History

CSR

McDonald's
Minneapolis, MN
01.2020 - 02.2020
  • Answered constant flow of customer calls with up to 1 calls in queue per minute
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Established, performed and increased

CSR

IBM
Armonk, NY
01.2020 - 02.2020
  • Regularly exceeded daily sales and product add-on quotas
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Provided information to customers regarding IBM charge card and loyalty program and helped to open and activate new accounts
  • Managed over 50 customer calls per day
  • Increased sales by 10%

Education

Ph.D. - Information Operations/Joint Information Operations

Universal Audenried Charter School
Philadelphia, PA
2010

Skills

  • Customer Service
  • Data Entry
  • Product Sales
  • Sales
  • Retail Industry Knowledge
  • Teamwork / Collaboration
  • Product Knowledge
  • Store Operations
  • Technical Support
  • International sales support

Timeline

CSR

McDonald's
01.2020 - 02.2020

CSR

IBM
01.2020 - 02.2020

Ph.D. - Information Operations/Joint Information Operations

Universal Audenried Charter School
Max Rei