Leah Fields
Newburgh
Summary
Professional support specialist with strong background in troubleshooting, technical support, and customer service. Skilled in resolving hardware and software issues efficiently and effectively. Known for collaborative approach and adaptability to evolving needs, ensuring optimal team performance and user satisfaction. Reliable, resourceful, and focused on achieving results.
Overview
11
11
years of professional experience
Work History
Helpdesk Technician
Advanced Document Solutions
Evansville, IN
09.2024 - Current
- Provided technical support for hardware and software issues, enhancing user productivity.
- Identified recurring issues and proposed solutions to enhance overall service delivery quality.
- Utilized remote desktop tools to assist users, enabling quick resolutions to technical problems.
- Managed high levels of call flow and responded to technical support needs.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
Cashier
Turoni's
Newburgh, IN
08.2015 - 10.2024
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout area, ensuring a welcoming environment for shoppers.
- Trained new cashiers on operational procedures and customer service best practices.
- Managed cash handling procedures, ensuring accuracy in daily register reconciliation.
Service Porter
D-Patrick
Evansville, IN
04.2023 - 09.2024
- Maintained cleanliness and organization of service areas to enhance operational efficiency.
- Assisted customers with inquiries, ensuring a positive experience during vehicle drop-off and pick-up.
- Coordinated vehicle movements to optimize workflow in busy service environments.
- Utilized company software to track service requests and update customer information accurately.
- Trained new porters on best practices for vehicle handling and customer interaction standards.
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
Education
GED -
Vincennes University
Vincennes, INSkills
- Issue resolution
- Remote support
- Customer service
- Verbal and written communication
- Operating systems
- Troubleshooting and diagnosis
Timeline
Helpdesk Technician
Advanced Document Solutions
09.2024 - Current
Service Porter
D-Patrick
04.2023 - 09.2024
Cashier
Turoni's
08.2015 - 10.2024
GED -
Vincennes University