Leah Scott
Bloomington
Summary
Skilled in managing and maintaining complete, accurate medical records while adhering to legal requirements and confidentiality policies. Demonstrated experience with electronic health record systems, streamlining processes for efficient data retrieval and patient care coordination. Strengths include understanding of medical terminology, strong organizational skills, and keen attention to accuracy. Previous work resulted in improved patient data management systems and enhanced inter-departmental communication. I am versed in the quality and safety of the materials used in various industries, such as aerospace, automotive, and medical devices. I have analytical skills and experience in conducting internal audits, quality assurance analysis, and validation engineering. I am passionate about improving the quality and performance of materials and products, and I value innovation, collaboration, and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Medical Records Specialist
Morgantown Woods
04.2024 - Current
- Organized patient charts, gathering medical histories, lab results and consents.
- Accurately entered patient information into electronic health record systems.
- Observed confidentiality and safeguarded all patient-related information.
- Provided respectful assistance to patients, staff members and insurance company representatives.
- Performed data entry into electronic health record systems.
- Purged inactive files and destroyed obsolete files following procedures.
- Assisted in the development of new policies and procedures for medical record keeping.
- Tracked and processed release of information requests.
- Monitored progress notes entered into the system by physicians or other healthcare providers.
- Supported administration staff with records requests to support patient care.
- Maintained positive working relationship with fellow staff and management.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Scheduled appointments and updated calendars for medical staff based on patient records.
- Pulled patient records and transferred information to appropriate parties.
- Set up patient charts and documented information in various company software.
- Handled incoming calls and directed callers to appropriate department or employee.
- Ensured compliance with state regulations regarding medication storage and administration processes.
- Assisted with orientation and training programs for new employees in medication administration procedures.
- Maintained effective communication with physicians, pharmacists, family members and other healthcare providers involved in patient care.
- Worked collaboratively with healthcare team to coordinate patient care services.
- Provided support and assistance to nursing staff with patient care activities.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Supervised the work of other aides to ensure quality assurance in delivery of services.
- Analyzed workflows and established priorities for daily operations.
QMA
Garden Villa Nursing Home
Bloomington
12.2018 - 10.2024
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Conducted regular audits of medication administration records for compliance with regulations.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Initiated oxygen and administered life-saving drugs in emergency situations.
- Provided assistance to nursing staff in administering injections, intravenous therapy and other treatments.
- Demonstrated a commitment to customer service by responding promptly and courteously to requests from patients, visitors, physicians and other members of the healthcare team.
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Evaluated patient responses to medications administered and reported any changes or unusual occurrences immediately to supervising nurse or physician.
- Coordinated with pharmacists to clarify prescriptions and ensure proper medication dispensing.
- Answered patient call signals and signal lights to determine patients' needs.
- Administered prescribed medications to patients and maintained related medical records under supervision.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Researched medications to better understand properties and interactions with other drugs.
- Worked collaboratively with healthcare team to coordinate patient care services.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Maintained a clean and safe environment in the medication preparation area.
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted with the storage, distribution, and management of medication inventory to ensure availability.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Educated patients on medication purposes, dosages, and potential side effects.
- Monitored patient vital signs such as temperature, pulse rate and blood pressure.
- Observed patients for adverse reactions to medications or treatments.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Participated in performance improvement initiatives related to medication management processes.
- Assessed patient needs in response to medications.
- Obtained, recorded and reported patient vital signs for medication administration.
- Administered medications and educated patients and families on correct at-home administration.
- Ensured that all controlled substances are appropriately secured at all times according to state regulations.
- Leveraged medication expertise to accurately enter medications and supplies into computer system.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Verified the identity of the patient receiving medication prior to administration.
- Developed and maintained positive relationships with patients, families, and healthcare providers.
- Assisted in updating patient care plans with medication changes and observations.
- Assisted patients with activities of daily living, including medication reminders.
- Collected specimens from patients for laboratory testing purposes.
- Completed continuing education to stay updated on medication administration practices.
- Participated in team meetings to discuss patient care and medication management strategies.
- Promoted clean and sanitary environment by maintaining department equipment.
- Verified patient information and documented medication administration accurately in patient charts.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Ensured compliance with state and federal regulations regarding medication administration.
- Maintained accurate medication records for each patient.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Administered scheduled drugs under direct supervision of licensed nurse.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Ordered drug supplies from pharmacy as needed for patient care needs.
- Utilized electronic health record systems for entering medication orders and patient information.
Quality Control Specialist
Heidelberg Materials
Bedford
05.2021 - 08.2022
- Conducted root cause analysis of product defects and identified corrective actions.
- Collaborated with stakeholders to identify, investigate, and verify complex records and potential risk issues.
- Trained end users on software and hardware functionality, best practices and protocols.
- Monitored inventory levels of raw materials and components used in production operations.
- Received and inspected raw materials.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
- Prepared reports to communicate results of quality inspection activities to management.
- Monitored testing procedures to meet established item specifications, standard test methods or protocols.
- Supported continuous improvement initiatives by analyzing performance data and recommending process enhancements.
- Interpreted test results, compared to specifications and control limits and recommended data for release.
- Created and maintained quality control documentation, such as inspection records and non-conformance reports.
- Crafted quality control tests to analyze data for process improvement initiatives.
- Provided support during external audit activities conducted by customers or regulatory agencies.
- Investigated customer complaints related to product quality issues.
- Maintained lab cleanliness and safety standards.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Oversaw calibration and maintenance of quality testing equipment to ensure precise measurements.
- Maintained accurate records of quality reports, statistical reviews, and relevant documentation.
- Performed detailed inspections of incoming materials, ensuring they met the required standards.
- Identified opportunities for improvement in existing processes based on customer feedback.
- Analyzed production processes and product specifications to establish quality and reliability standards.
- Conducted thorough inspections of incoming materials and finished products to ensure quality standards were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Filler Operator
Catalent Pharma Solutions
Bloomington
09.2021 - 05.2022
- Perform quality checks on finished products, including visual inspection, weight verification, and leakage tests.
- Assembled cartons and applied pads to crate to prepare for product packing.
- Set up and operate equipment to fill containers with specified amounts of products according to customer requirements.
- Monitored production rate to maintain specified output levels.
- Replaced defective components with new ones as needed.
- Followed safety procedures when operating the filling machine.
- Loaded and unloaded materials from pallets onto the production line.
- Cleaned equipment as needed to maintain a safe working environment.
- Operated and tended product packaging machines.
- Calibrated measuring devices used for testing products before packaging.
- Ensured compliance with safety regulations while operating the machinery.
- Disposed of hazardous waste properly in accordance with environmental regulations.
- Regulated machine flow specifications, speed, or temperature.
- Followed all company policies and procedures regarding safety, cleanliness, and quality assurance standards.
- Executed quality assurance to reduce issues and exceed client expectations for optimal profitability.
- Documented daily tasks performed in accordance with Good Manufacturing Practices.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Collaborated with other departments to ensure efficient workflow throughout the entire manufacturing process.
- Provided support in training new employees on proper operation of the filling equipment.
- Operated filling machines to fill containers with product according to specifications.
- Supplied materials to feeding devices, spindles or hoppers and unloaded completed packaged products.
- Cleared machine jams to reset malfunctions for production line.
- Removed finished products from machines and separated rejected items based on standard grading qualifications.
- Replaced components on the filling machines when necessary.
- Wrapped protective material around each product and packed items into cartons.
- Changed equipment over to new product.
- Recognized by management for providing exceptional customer service.
Education
Associate of Science - Nursing Leadership And Management
IUPUI
Indianapolis, IN05-2023
Skills
- Electronic health records
- Data entry
- Medical record organization
- Patient information management
- Confidentiality compliance
- Quality assurance
- Regulatory compliance
- Patient communications
- Policy development
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Information management
- Workflow analysis
- Medical records analysis
- EMR / EHR
- Information verification
- Medical records retrieval
- Electronic health records management
- Release of information
- Medical records indexing
- Healthcare data management
- HIPAA compliance
- Procedural coding
- Health information systems
- Records pulling
- Database management
- Medical record security
- Positive interactions
- Knowledgeable in [software]
- Telephone etiquette
- Medical records auditing
- Medical records filing
- Records request handling
- Clinical documentation
- Medical office procedures
- Medical records storage
- Medical records conversion
- Office administration
- Medical terminology
- Records filing
- Proficiency in [software]
- Supply ordering
- Information retrieval
- Patient inquiries
Timeline
Medical Records Specialist
Morgantown Woods
04.2024 - Current
Filler Operator
Catalent Pharma Solutions
09.2021 - 05.2022
Quality Control Specialist
Heidelberg Materials
05.2021 - 08.2022
QMA
Garden Villa Nursing Home
12.2018 - 10.2024
Associate of Science - Nursing Leadership And Management
IUPUI