Leanne Roberts
Fortville
Summary
Experienced Funeral Director specializing in comprehensive funeral services, including planning, logistics, and customer support. Proven track record of delivering empathetic service while honoring diverse cultural customs. Strong leadership in team coordination and operational efficiency, resulting in positive outcomes for families during grief.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Funeral Director
Seals Funeral Home
Fortville
12.2020 - Current
- Advised families on applicable laws regarding disposition of human remains.
- Provided support to colleagues during times of high volume activity.
- Prepared legal documents such as death certificates and permits for burial or cremation.
- Conducted postmortem care such as embalming and dressing the deceased for viewing or burial.
- Arranged transportation of body from place of death to funeral home.
- Supervised staff on duty during viewings, funerals or memorial services.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Prepared obituaries for publication in local newspapers.
- Managed ordering and inventorying of caskets, urns and other related merchandise.
- Met with client families to discuss service options and pricing plans.
- Coordinated arrangements with cemeteries or crematories for interment or cremation of remains.
- Participated in continuing education courses to maintain licensure requirements.
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Consulted with families of deceased to make funeral arrangements.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Prepared death certificates and drafted obituaries.
- Completed legal documentation and signed death certificates.
- Removed deceased from place of death and transported to funeral home.
Funeral Director
Indiana Funeral Care & Crematory, Harry W. Moore Chapel
Indianapolis
03.2013 - 12.2021
- Provided support to colleagues during times of high volume activity.
- Advised families on applicable laws regarding disposition of human remains.
- Prepared legal documents such as death certificates and permits for burial or cremation.
- Conducted postmortem care such as embalming and dressing the deceased for viewing or burial.
- Arranged transportation of body from place of death to funeral home.
- Supervised staff on duty during viewings, funerals or memorial services.
- Performed administrative duties such as answering phones, filing paperwork and completing forms.
- Met with client families to discuss service options and pricing plans.
- Organized funeral services and memorials, including arranging for clergy, pallbearers, flowers, music and other necessary items.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Consulted with families of deceased to make funeral arrangements.
- Arranged funerals consistent with each family's heritage and religious beliefs.
- Prepared death certificates and drafted obituaries.
- Completed legal documentation and signed death certificates.
- Removed deceased from place of death and transported to funeral home.
- Completed and filed all necessary legal documentation quickly and accurately.
- Led and directed funeral and graveside services.
- Communicated with funeral attendees to provide information and facilitate organized services.
Customer Service Representative
Carter Express
Anderson
01.2011 - 03.2013
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
Associate of Applied Science - Mortuary Science
Mid America College of Funeral Service
Jeffersonville, IN09-2003
Skills
- Legal documentation and mortuary operations
- Service coordination and family support
- Attention to detail
- Effective communication and active listening
- Team collaboration
- Microsoft Office proficiency
- Compassionate communication
- Professional ethics
Affiliations
- I embrace a growth mindset and strive to continue learning in various aspects of life.
Certification
- Licensed Funeral Director in the State of Indiana
Timeline
Funeral Director
Seals Funeral Home
12.2020 - Current
Funeral Director
Indiana Funeral Care & Crematory, Harry W. Moore Chapel
03.2013 - 12.2021
Customer Service Representative
Carter Express
01.2011 - 03.2013
Associate of Applied Science - Mortuary Science
Mid America College of Funeral Service
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