Ledwin Wilson

* End to End KYC Review which include Local Requirements of countries like Luxembourg, United Kingdom, Belgium, Ireland etc.

* Preparing MIS of the status of Project and periodically providing updates to the senior Management.

* Periodically refreshing Team knowledge.

• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Improved company efficiency with the development of key performance indicators and tracking metrics.
• Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
• Performing End to End KYC review along with Local Requirements of Luxembourg, United Kingdom, Belgium, Ireland etc

• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Improved service quality, addressing client concerns promptly and professionally.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Performing End to End KYC review for retail customers which include HNI ,Partnership, Proprietorship, Private limited, Government.

• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Improved service quality, addressing client concerns promptly and professionally.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Performing End to End KYC review for retail customers which include HNI ,Partnership, Proprietorship, Private limited, Government.

• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Improved service quality, addressing client concerns promptly and professionally.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Performing End to End KYC review for retail customers which include HNI ,Partnership, Proprietorship, Private limited, Government.

• Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
• Improved service quality, addressing client concerns promptly and professionally.
• Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
• Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
• Performing End to End KYC review for retail customers which include HNI ,Partnership, Proprietorship, Private limited, Government.