Leeba John
Technical Support Engineer
Summary
Seeking a challenging position which will enable me to continuously learn, create, innovate and simultaneously contribute to the short and long term goals of the organization effectively using technological & managerial skills.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Engineer
ELEMENT14 India Pvt Ltd.
7 2017 - Current
- Expertise in Component suggestion.
- BOM validation & mitigating component obsolescence and quality risks.
- Expertise in identifying, evaluating and recommending new components technologies for new product development requirements for improving manufacturing process and reducing cost.
- Expertise in environmental regulations like RoHS/ RoHS2,WEEE and Counterfeit parts.
- Analyzing Bill of Materials, parts for obsolescence /Replacement /Alternate and life cycle management.
- Interaction with Engineering PDM support functions & Controlling Approved Vendor List of existing
components - Add / Delete / Change / Upgrade Product BOM. - Knowledge on Should Costing, Product Teardown, Benchmarking & Supply chain.
- Finding out PCN, EOL and Errata notification from the MFR website and adding the information in internal database.
- Interaction with suppliers and stay updated on new product introductions.
- Mentored junior members of the team on best practices in issue resolution techniques.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Knowledge in Engineering change management & Obsolescence management system.
- Streamlined communication between customers and internal teams, ensuring accurate information was shared to resolve issues quickly.
Technical Support Engineer
RS Components & Controls (I) Ltd.
03.2016 - 07.2017
- Collaborated with cross-functional teams to develop innovative solutions for complex engineering challenges.
- Expertise in Component suggestion.
- BOM validation & mitigating component obsolescence and quality risks.
- Maintains the Approved Parts List (APL) or (AVL) Approved Vendors List.
- Strong Knowledge in Obsolescence/Replacement /Alternate Part suggestion.
- Knowledge on various approvals UL, CE, RoHS, REACH, EoL.
- Knowledge in Engineering change management& Obsolescence management system.
- Reduced production costs by identifying opportunities for standardization and consolidation within the component supply chain.
- Supported continuous improvement efforts by regularly reviewing and updating component engineering documentation.
Application Engineer (FAE)
Integrated Electronics
04.2013 - 02.2016
- Manages and tracks product configuration and manufacturing/customer requirements.
- Developed custom components for specific customer requirements, addressing unique design constraints and specifications.
- Visited clients to determine feasibility, analyze requirements and provide solution suggestions.
- Plan, directs, and coordinates preparation of project documentation, such as drawings, production specifications and modifications, to ensure customer requirements are met. Assists design engineers in the selection of parts that best fit their requirements.
- Assisted sales teams with pre-sales technical support, helping close deals with prospective clients effectively.
Education
Bachelor of Engineering - Electronics And Communications Engineering
C.C.E.T
Bhilai, India 06.2008 - 06.2012
Skills
Component Engineering Skills
Tools Familiar With
IHS BOM Manager
Silicon Expert
Siebel
BPCS
Timeline
Technical Support Engineer
RS Components & Controls (I) Ltd.
03.2016 - 07.2017
Application Engineer (FAE)
Integrated Electronics
04.2013 - 02.2016
Bachelor of Engineering - Electronics And Communications Engineering
C.C.E.T
06.2008 - 06.2012
Technical Support Engineer
ELEMENT14 India Pvt Ltd.
7 2017 - Current
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