Summary
Overview
Work History
Education
Skills
Phone
Timeline
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LEELA Bopanna

LEELA Bopanna

Bengaluru

Summary

Strategic and growth-oriented entrepreneur with hands-on experience leading all aspects of a business from concept to daily operations. Adept at turning vision into reality through strategic planning and relentless execution.

Overview

24
24
years of professional experience

Work History

Partner

7 Bean Enterprises Private Ltd
Bengaluru
06.2017 - Current
  • Entrepreneurial and results-driven founder of Alchemy Coffee Roasters, India.
  • Launched a successful food venture from inception, overseeing all aspects from concept to execution, making it a recognized local business.
  • Excel in turning ideas into market-ready food products, streamlining business operations, creating engaging marketing campaigns, and building strong, motivated teams.
  • Currently, I am leading a team of 20 employees. I have implemented solutions that have led to measurable improvements in service and customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified the needs of customers promptly and efficiently.
  • Managed financial operations, including budgeting, forecasting, and financial reporting, ensuring optimal resource allocation for sustainable growth.

Manager-Human Resource

MindRiver Pvt Ltd
01.2007 - 08.2010
  • Responsible for managing an HR team.
  • Responsible for managing all processes after the person joins, until exit.
  • Streamlining the HR process and continuously improving it.
  • Handling the end-to-end hiring process for domestic and overseas employees.
  • Devise a fair Appraisal Management System.
  • Conduct an Open House meeting with employees once a quarter, and discuss and sort out the issues with the management.
  • Conduct selection interviews, and recommend appropriate talent intake.
  • Compensation fitment decisions are aligned with company philosophy and goals.
  • To align performance management strategies with other HR strategies concerned with valuing, paying, involving, and developing people.
  • Induction and integration planning and delivery to managers and employees.
  • Finalizing the relevant vendor for the training, background check, etc.
  • Design and implement the Competency/Skill Inventory Matrix
  • Organizational Restructuring.
  • Taking new initiatives and developing the best HR systems.
  • Benchmark and set up HR processes wherever gaps exist.
  • Manage the Performance Management System.
  • Payroll related matters/inputs
  • Employee welfare – through various welfare measures, employee communication, team building, and employee engagement through work-life balance initiatives.
  • Knowledge of statutory requirements, policies, and processes.
  • Devise policies and procedures for employees' welfare.
  • Educate employees on policies and procedures (handbook, newsletter).
  • Provide regular reports to the Senior Management Team.
  • Conduct a Monthly Review Meeting.
  • Work with senior management and the ops manager to devise ways for attrition management.
  • Responsible for maintaining fairness in HR activities.
  • Preparation of HR policies and their implementation.
  • Support managers to run organizational HR processes, like change management, values, and cultural change.
  • Develop a new induction program wherein all the new joiners get inducted into the organization's culture.
  • Handling employees' escalations related to joining, compensation, and exit.
  • Providing professional and personal counseling to employees.

Unit Manager

Mphasis-EDS
09.2001 - 12.2006
  • Managing operations for research unit to examine processes & handling ISO documentation across process.
  • Implementing risk policies & managing wide risks and executing effective mechanisms to mitigate the same ensuring billing and budgeting for the process to deliver maximum revenue.
  • Performing the functions of assessing creditworthiness of clients and setting up new processes & procedure for improving collections / recovery time.
  • Reviewing the collections strategy regularly ensuring payment control as well as preparing timely MIS reports.
  • Delivering 90% productivity(SLA) for Non Voice Work.
  • Managing client contact meetings and conference reports as well as obtaining written confirmations & acceptance from client on process conformity, amendments, innovations etc.
  • Developing SOPs as per internal Operations and Client specified requirements for delivering maximum SLA’s for the process & adherence to procedure & policies laid by clients.
  • Initiating and implementing process / procedure changes/improvements and ensuring optimal utilization of Resources - Seat and employee utilization.
  • Reporting on SLA for entire process to clients & Mphasis management.
  • Forecasting workload and scheduling staff to meet anticipated targets by gauging individual agent’s performance thereby enhancing efficiency.
  • Maintaining individual development plans for agents for effective career progression and targets planning, monitoring numbers and achieving overall targets.
  • Organising & conducting regular assessments for new hires along with trainers using effective evaluation methodologies.
  • Setting out quality standards for various operational areas and ensuring adherence to quality standards by conducting quality audits & calibrating the scores with quality team.
  • Ensuring a high-quality customer experience, analysing CSAT (Customer Satisfaction), elevating customer satisfaction, while adhering to the SLAs and work processes.
  • Preparing scripts & manuals & analysing performance and providing valuable feedback to achieve quality standards for monthly process review discussion with clients.
  • Reviewing company compliance documents as required & maintaining quality reports for trend analysis.

Education

Advance Diploma In Management -

ICFAI
Hyderabad
12.2006

Bachelor of Commerce -

Mount Carmel College
Bangalore
12.2001

MBA - Human Resource

ICFAI
Hyderabad

PMP Trained -

Edusys Services
Bangalore

Higher Diploma in Software Engineering -

Aptech

Skills

  • Entrepreneur
  • Account Management
  • Human resource management
  • Operations management
  • Customer service
  • Risk Management

Phone

+91, 9980112937

Timeline

Partner

7 Bean Enterprises Private Ltd
06.2017 - Current

Manager-Human Resource

MindRiver Pvt Ltd
01.2007 - 08.2010

Unit Manager

Mphasis-EDS
09.2001 - 12.2006

Advance Diploma In Management -

ICFAI

Bachelor of Commerce -

Mount Carmel College

MBA - Human Resource

ICFAI

PMP Trained -

Edusys Services

Higher Diploma in Software Engineering -

Aptech

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LEELA Bopanna