Leema Rose SivaKumar
Credit Controller-Accounts Receivables
Chennai,TN
Summary
Chennai, India SUMMARY Accomplished Over 3.6 years of experience in collections, Accounts Receivables sector. Working in a leading MNC In Chennai. Proven Excellent track record in client servicing and customer support with an ability to relate with people at all levels. Looking Forward to sharing my skills and knowledge to achieve corporate goals in a challenging environment. Financial Records & Reporting.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Accounts Receivable controller
Accenture Solutions Pvt Ltd
10.2018 - Current
- Customer payment analysis, tracking & updating daily cash deposits & report
- Processing Credit Applications
- Monitor customer account details for non-payments, delayed payments & other irregularities.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered services to customer locations within specific timeframes.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Maintained excellent attendance record, consistently arriving to work on time.
- Collaborated with team members to achieve target results.
- Improved operations through consistent hard work and dedication.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked with customers to understand needs and provide excellent service.
- Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
- Trained and mentored new department employees to maximize performance.
- Responded to disputes calmly and applied logical, knowledgeable approaches to devise solutions.
Education
B.com - Commerce
06.2014 - 05.2017
12th STD - BUSINESS MATHS COMMERCE
06.2013 - 05.2014
10th STD -
06.2011 - 05.2012
Skills
Process Improvementundefined
Additional Information
- AWARDS , Best performer of the year collections award 2020.
Timeline
Accounts Receivable controller - Accenture Solutions Pvt Ltd
10.2018 - Current
Lady Doak College - B.com, Commerce
06.2014 - 05.2017
KAMAK MAT HR SEC SCHOOL - 12th STD, BUSINESS MATHS COMMERCE
06.2013 - 05.2014
St.thomas - 10th STD,
06.2011 - 05.2012
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