Leena Das

Customer Operations and Chat Management Specialist:

• Demonstrated strong experience in customer operations, particularly in managing live chat interactions with customers, quickly understanding their needs, and providing tailored solutions that exceed expectations.
• Skilled in building rapport with customers through clear, empathetic communication, which fosters trust and enhances customer satisfaction.
• Expertise in identifying opportunities to convert satisfied customers into brand promoters, utilizing persuasive communication and relationship-building techniques that lead to increased loyalty and positive word-of-mouth.
• Consistently achieve high levels of customer satisfaction by effectively managing inquiries, resolving concerns, and ensuring a seamless, positive customer experience.

• As a proactive and results-focused Workflow Specialist with a year of experience in passenger revenue accounting, I excel in optimizing time management, working in different systems, and calculating fares.
• I possess fast-adapting skills, strong teamwork, and problem-solving capabilities.
• My expertise lies in process improvement and client management, and I am committed to delivering exceptional results while supporting team goals.
• I am ready to bring a fresh perspective and a strong work ethic to a forward-thinking organization, contributing to its success.