AMAN KUMAR
Faridabad
Summary
Dynamic and results-driven Travel Sales Team Leader with extensive experience in leading high-performing teams across diverse markets, including the United States, United Kingdom, and Canada. Proven track record of exceeding sales targets, driving revenue growth, and fostering strong client relationships. Possess in-depth knowledge of the travel industry, exceptional leadership skills, and a strategic mindset to optimize team performance and achieve business objectives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader Sales USA, UK & Canada
MPC INFOTECH OPC Pvt. Ltd
Gurugram
09.2021 - Current
- Managing Sales Team
- Overseeing a team of 12 members across both markets, providing leadership, guidance, and support to ensure team cohesion and productivity.
- Leveraging your knowledge of Amadeus and Sabre to optimize sales processes, streamline operations, and provide training and support to team members as needed.
- Creating and managing team schedules
- Reporting to HR and senior management
- Evaluating performance and providing feedback
- Timely quality sessions
- Helping to resolve employee issues and disputes
- Identifying needs of customers & Team Members promptly and efficiently
- Assessed company operations for compliance with safety standards
- Wrote and submitted reports on industry trends, prompting managers to develop business plans
- Created and distributed monthly, quarterly, and annual reports to management regarding performance
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Reviewed completed work to verify consistency, quality, and conformance
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
- Assigned projects and distributed tasks to team members as per area of expertise
- Set specific goals for projects to measure progress and evaluate end results
- Maintained a positive working relationship with fellow staff and management
- Completed daily quality assurance duties to provide feedback for improvements
- Offered training and support to keep team members motivated and working toward objectives
- Kept work areas clean, neat, and free of safety hazards to maximize efficiency
- Created plans to propose solutions to problems related to efficiency, costs, or profits
- Worked closely with human resources to support employee management and organizational planning
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Implemented strategies to take advantage of new opportunities.
Team Leader - Operations
Fareglobes Tours Pvt. Ltd
Gurugram
01.2020 - 08.2021
- Managing workflow
- Training new hires
- Creating and managing team schedules
- Reporting to HR and senior management
- Evaluating performance and providing feedback
- Process T&E reports and handle reimbursements
- Maintained staff by recruiting, selecting, and developing personal growth opportunities
- Developed action plans based on analysis findings and implemented solutions
- Determined effective schedules and managed daily workflow
- Executed and optimized operational responsibilities to promote seamless delivery of services
- Kept the team in compliance with all applicable company and legal standards
- Reduced process lags and trained team members on best practices and protocols
- Developed initiatives for process improvement and reviewed and assessed ongoing operations
- Built strong operational teams to meet process and production demands.
Sr. Travel Sales Executive
XcelServ Solutions Pvt. Ltd
Gurugram
03.2018 - 09.2019
- Handling and overseeing all travel arrangements (air, train, hotel, lodgings, etc.) and operations for US clients
- Managing relationships with travel agencies and airlines
- Provide advice on travel documents, insurance, regulations, etc
- Ensure compliance in all aspects of travel procedures
- Drive continuous improvement of travel programs
- Boosted sale of hotel, car, and tour packages by over call
- Responded immediately to clients' questions, issues, and complaints and found effective solutions when required
- Handled travel arrangements for groups, couples, executives, and special needs clients
- Computed costs of travel and accommodations using a calculator, computer, or quote package tour's costs
- Collected payment for transportation and accommodations from customers
- Stayed up to date on travel industry, policies, and restrictions
- Delivered quality, confidential services to celebrities, politicians, and royalty
- Maintained relationships with travel partners and vendors.
Process Associate
Interglobe Technologies
Gurugram
11.2015 - 09.2017
- Assist clients with all travel needs
- Negotiate discounts and pricing with vendors
- Create solutions for any issue that arises, from general questions to last-minute rebooking due to unforeseen circumstances
- Consistently receiving excellent customer service and satisfaction scores
- Work on Tax recovery and Refunds.
Education
Bachelor Of Arts - Marketing Management And Retail Business
College Of Vocational Studies, Delhi University
07.2020
Skills
- Strategic Planning
- Revenue Enhancement
- Solution Selling
- Relationship Building
- Team Leadership
- Customer & Staff Relations
- Process Improvements
- Verbal and Written Communication
- Schedule Management
- Travel Coordination
- Business Needs Analysis
Languages
- English
- Hindi
Hobbies and Interests
Volunteer In DUSU – College of Vocational Studies - Delhi University.
Elected DUSU Sports Secretary - Delhi University.
Volunteer – with Khushi - ek- Ehsaas Foundation.
3x Part of District Badminton player & CBSE North-Zone Cluster.
Kho-Kho – Part of North Zone CBSE Kho-Kho team.
Certification
- Amadeus
- Sabre
- PowerBi
Accomplishments
- Customer Obsession Award
- Most Number of Client Appreciation Award
- Star Performer Award
- Received recognition for outstanding leadership and performance
- Consistently exceeded sales targets and revenue goals across the US, UK, and Canada markets for the past 6 years.
Languages
Hindi
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Team Leader Sales USA, UK & Canada
MPC INFOTECH OPC Pvt. Ltd
09.2021 - Current
Team Leader - Operations
Fareglobes Tours Pvt. Ltd
01.2020 - 08.2021
Sr. Travel Sales Executive
XcelServ Solutions Pvt. Ltd
03.2018 - 09.2019
Process Associate
Interglobe Technologies
11.2015 - 09.2017
Bachelor Of Arts - Marketing Management And Retail Business
College Of Vocational Studies, Delhi University
- Amadeus
- Sabre
- PowerBi
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