Leena Arora
Navi Mumbai
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Proven verbal and written communication skills. Demonstrated talent in resolving customer issues, handling high volume phone calls and answering customer queries. Bilingual: Fluent in English, Hindi & Marathi
Overview
26
26
years of professional experience
Work History
CSR/Sr. Analyst
Situs AMC
Navi Mumbai
12.2023 - Current
- REVIEWCHECK POINTS TO IDENTIFY RED FLANGS
- Maintains pipeline with in the Company's standards of turn-around time for up front and final underwrite
- Reviews files up front for initial credit decision based on Company checklists and guidelines
- Review, upload to Investor and work through all Conventional loans files
- Keep submittals, re-submittals and underwriters organized to meet turn times and COE
- Submits loans to investors where applicable
- Provides status update per training to the loan file tolerated parties: Loan Officer, Real Estate Agent, Escrow Officer, Branch Contact
- Adjusts condition sheet in LOS with applicable conditions
- Performs a final review of files prior to docs being drawn
- Works with post-closing department on any stipulations for closed file
- Current hands-on underwriting experience
- Superior customer service skills
- Self-starter with excellent time management skills
- Ability to maintain the highest level of confidentiality
- Excellent problem-solving skills
- Excellent communication skills – written, verbal with an ability to present ideas clearly and concisely
- Ability to multi-task in a fast-paced environment
- A professional work ethic and attitude
CSR/Jr. Underwriter
Firstsource Solutions Ltd.
- 02.2022
- Analyze the borrower’s income, verify employment, and evaluate the credit report.
- Review loan conditions, credit card, and credit scores, and prepare reports on assessment findings.
- Assess property documentation such as insurance, sales contracts, and appraisals for value.
- Analyze the financial risks and assures that the client will be able to make monthly payments.
- Finalize the approval or rejection of loan applications with the help of a loan officer.
- Review all mortgage applications and supporting documents to ensure all necessary information is included for approval
- Research applicant’s employment and financial history to help determine the accuracy of application and documents
- Request additional information as needed on all documents to help determine loan risk
- Ensure once all information is gathered that it is accurate, compliance standards are met, and it is in congruence with company policies
- Communicate and document reasons for approval or rejection of loans so clients and loan officers are well-informed of decisions
CSR/Jr. Underwriter
Sutherland Global Services Pvt. Ltd.
Navi Mumbai
05.2019 - 10.2020
- Same as above.
Account Manager
Multi Hydro LLC
- 11.2019
- Preparesasset, liability, andcapitalaccountentries by compiling andanalysingaccount information.
- Documents financial transactions by entering account information.
- Summarizescurrentfinancialstatusby collectinginformation; preparingbalancesheet, profit and loss statement, and other reports.
- Prepares payments by verifying documentation and requesting disbursements.
- Answers accounting procedure questions by researching andinterpreting accounting policy andregulations.
- Preparesspecialfinancialreportsbycollecting,analysing,andsummarizingaccountinformation andtrends.
- Maintainscustomer confidence andprotects operations bykeepingfinancialinformation confidential.
- Accomplishes the result by performing the duty.
- Preparing receipt and payment vouchers.
- Entering Journal vouchers.
- Sending SOA and payment follow ups.
- Preparing Salary.
- Sending LPO, Quotations and official letters.
- Comparing pricing before purchase.
- Orderingstationeryand equipment.
Front Desk Executive/Accountant
Acharya Shri Nanesh Hospital
05.2012 - 01.2017
- Front Office Administration.
- To attend Telephone calls (Incoming & outgoing)
- Maintaining Inward & Outward registers.
- Co-ordination with internal as well as external customers / clients.
- Doing all the billing work for Doctor & patient.
- Maintaining Petty Cash.
- Responsible for EPABX operations
- Ensure the immediate response while handling incoming and outgoing calls.
- Taking Appointments from Doctor for patients.
- Replying to all the queries comes via emails.
Billing/Accountant
Hotel Royal Orchid
01.2000 - 01.2007
- Schedule customer bookings and guide them about available rooms and suites.
- Greet the customers courteously and cater for their special requests, needs and complaints.
- Oversee maintenance of the reception and waiting area.
- Coordinate customer payments and billing.
Asst. Purchase
Repro India Ltd.
01.1998 - 01.2000
- Collate purchase orders and purchase requisitions in order-to-order materials, goods and supplies.
- Send them to the suppliers.
- Review inventories and order as required.
- Interact with the suppliers on a day-to-day basis.
- Review deliveries against the orders.
- Track the status of any orders.
- Deal with no supplied, under orders, over orders and damaged goods.
- Ensure that any invoices are sent to accounts for payment.
- Produce and maintain all reports.
- Manage any procurement activities including RFP’s (Request for Proposals)
Education
Some College (No Degree) - BCOM
North Orissa Agriculture University
Navi MumbaiSkills
- Particularly Microsoft Package (Windows, Outlook, Advance Excel, Word), Tally prime, Net surfing & Email operating
- Big Data Analytics
- Problem-Solving
- Adaptability
Websites
Personal Information
- Date of Birth: 28/10/1978
- Marital Status: Single Mother
Timeline
CSR/Sr. Analyst
Situs AMC
12.2023 - Current
CSR/Jr. Underwriter
Sutherland Global Services Pvt. Ltd.
05.2019 - 10.2020
Front Desk Executive/Accountant
Acharya Shri Nanesh Hospital
05.2012 - 01.2017
Billing/Accountant
Hotel Royal Orchid
01.2000 - 01.2007
Asst. Purchase
Repro India Ltd.
01.1998 - 01.2000
CSR/Jr. Underwriter
Firstsource Solutions Ltd.
- 02.2022
Account Manager
Multi Hydro LLC
- 11.2019
Some College (No Degree) - BCOM
North Orissa Agriculture University
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