Leesa Sarkar

• Managed end-to-end payment operations, ensuring timely and accurate processing of transactions.
• Developed and maintained relationships with key clients, addressing their payment-related concerns and enhancing customer satisfaction.
• Collaborated with IT and finance departments to integrate new payment technologies, improving system efficiency and user experience.
• Monitored and analyzed payment data to identify trends and opportunities for process improvement.
• Ensured compliance with regulatory requirements and internal policies, mitigating risks associated with payment operations.

• Develop and execute integrated marketing strategies to raise awareness and promote UNICEF's mission through campaigns across various channels including digital, print, and social media
• Conduct research to understand market trends, donor behaviors, and campaign effectiveness. Use insights to refine marketing strategies and improve outreach and engagement.
• Ability to develop and implement innovative marketing and sales strategies.

• Understanding customer’s financial needs to provide the right kind of solution.

• New client onboarding along with regular engagement with existing customers to adhere to their current financial needs.

• Responsible for maximum growth of managed book portfolio through probe and penetration of right kind of products and generating revenue in return.

• Execution of due diligence and compliance to ensure all statutory guidelines are maintained.

• Collaborate with various product team members for maximum conversion through understanding of key performance analytics and daily management information systems.

• Worked on 'Digitalization of HDFC Bank and its Impact on Customers and Employees' (03/2019 - 05/2019)