Leeshma A. S
HR Operations Associate
Summary
9 years’ Experience
Overview
10
10
years of professional experience
Work History
Process Specialist (Hire to Retired)
LinkedIn - Ascension Payroll
04.2024 - Current
- Manage and optimize all core HR operational functions, including employee data management, payroll coordination, benefits administration, and HR compliance.
- Oversee the entire employee life cycle from onboarding to exit, ensuring a seamless experience.
- Perform HR Operational tasks as needed such as data entry, transactional processing, managing employee records and ensuring data integrity
- Offboarding overall APAC and EMEAL region
- Ensuring policies and processes have been followed, and records have been maintained
- Solving EE queries through chat, service now, call, and email.
- Working as a SPOC for the internal team for taking Client calls and updates.
- Weekly pulling out the Termination report from the workday as below:
- Business Process Transactions Awaiting Action - Talent Operations
- Termination Report - with personal email address - for payroll
- Report to check for all upcoming Intern and FTC end dates and to initiate the same
- Keeping Track of Leavers
- Reviewing the termination details
- Check and rescind Language Allowances
- Check Annual leave Balance
- Creating case in ServiceNow (Helpin)
- Manage employee records, ensuring accuracy and confidentiality.
- Updating LOA and time off details in workday and calculation
- Insurance details sent to the vendor monthly basis
- Approving Student loan, Fertility, Tuition reimbursement, Travel hub
- Working on Offboarding invoice
- View/Create/Edit RITM Ticket
- Payroll process
- Gratuity Eligibility (India)
- Sending Exit formalities via Docusign
- Maintaining the Exit tracker and payroll tracker
- Changes to termination date in Workday(APAC)
- Uploading the Docusign document in Sharedrive and moving the folder to leavers
- Volt renaming the employee folder and coding
- Sending monthly Payroll input of benefits(insurance) for APAC
- Updating maternity, PTO details in workday for EMEA
- Providing VOE, NOC letter for APAC and EMEA region
- Verifying the Ex employee details HRBGV
- Updating manager change, department change, personal details in workday
- Midyear review is editing sending back to the manager or manger needs to move the review to someone for action.
HR analyst, Cisco Employee services (Onsite)
Cisco Systems – Randstad Payroll
01.2019 - 03.2024
- Employee Data management
- Termination process letter
- Workday update from end to end
- Data entry of the leaves an calculating the leave balance
- Updating the ERB, Manager change, on cal, Department in workday
- Data handling and preparation of documentation such as relieving letter and VOE letter in HRMS based on approvals if relevant approvals and documentation are available as per the process.
- Prepare documentation for international transfer and make sure that the employee is productive from day 1 with all access.
- Working in Servicenow cases and resolvingtheir issue in a certain time limit
- Servicenow Setting an task to another team to get some solutions and using compose email for Ex EE and for third party.
- Servicenow is the tool which we receive the case to resolve Employee requirement and from third party to verify the employee details.
- We receive few task and we resolve for parental case in servicenow
- Done with the Audits
- Work with all stakeholders in process to provide accurate and timely resolution for employee queries.
- Working Background Verification of employees requested by the third parties. (HRBGV)
- Salary process and job grade change
- Weekly reports on referral bonus
- Working in Servicenow cases and resolving their issue in a certain time limit
- Rehiring in another BG and terminating in the old BG for the international transfer
- Data entries are done like manager change, cost center change, Work location change, Legal name change overall workday update is taken care with the approvals and Effective date.
- Preparing VOE Letters for the employees( Verification of employee )
- Resolving queries of employees through Case management tool (Siebel) and Oracle HRMS.
- Work with all stakeholders in process to provide accurate and timely resolution for employee queries.
- Adhere to SLA, quality and Compliance while performing the Data management and issuing letters.
- Employee transactions such as personal info, PTO entries, Transfers, Assignment changes, etc.
Process Associate - HR
Capgemini Global Solutions
09.2015 - 05.2018
- Experienced in the process Transition of the ANZ & ASEAN region, being well acquainted with policies and procedures.
- Responsible for the SOP Preparations for ANZ in the various processes along with the Process mapping.
- Support Operations Managers in dealing with employee relations.
- Ensuring policies and processes have been followed and records have been maintained in Oracle on time.
- Ensured adherence to data management regulations.
- Recommended solutions to increase the operational efficiency.
- HR Dashboards, Metrics, Exit tracker, HR presentations at regular intervals
- Prepared various monthly reports
- Worked with the Quality team to identify the process improvements for project value additions.
- Worked on GAM, Supported the teams with employee leave data.
- Trained in “Yellow Belt Quality Standards”
- Working in the GE India HR Operations process taking care of all the HR queries of the GE India employees.
- Handling client reports, MIS reports, as well as consolidation report.
- MIS uploading Tracker update, database update, utilization tracking, reporting (weekly, monthly)
- Proficiency in handling Benefits, On-boarding, Letters & Exit Process ensuring the employees are aware of the GE Policies.
- Working closely with the C&B team for policy formulation and surveys.
- Working as a SPOC for the internal team for taking Client calls and updates.
- Trained in the Yellow Belt Quality standards.
- Working as a Quality Checker ensuring Zero error policy.
Education
BBM -
01.2014
Passed out in the year 2014
Skills
Workday
Accomplishments
- Awarded STAR/ Rising Star Reward for the period 01 January 2017 to 30 April 2017
- Received a Certificate of Appreciation from IGATE for maintaining Best TAT and high QC (Quality) Score.
- Appreciation received from the GE for 100% Dashboard report
- Achieved 100 quality and over 90% SLA for several months at CISCO
Training
Trained in Yellow Belt Quality Training.
Strength
Communication skills, Teamwork, Active listening, Attention to detail, Self-motivated, Strong work ethic, Punctuality, Honesty and integrity and Patient.
Timeline
Process Specialist (Hire to Retired) - LinkedIn - Ascension Payroll
04.2024 - Current
HR analyst, Cisco Employee services (Onsite) - Cisco Systems – Randstad Payroll
01.2019 - 03.2024
Process Associate - HR - Capgemini Global Solutions
09.2015 - 05.2018
Teresian college, Mysore University - BBM,