Leeshma A. S

Summary

9 years’ Experience

Overview

10

years of professional experience

Work History

Process Specialist (Hire to Retired)

LinkedIn - Ascension Payroll

04.2024 - Current

Manage and optimize all core HR operational functions, including employee data management, payroll coordination, benefits administration, and HR compliance.
Oversee the entire employee life cycle from onboarding to exit, ensuring a seamless experience.
Perform HR Operational tasks as needed such as data entry, transactional processing, managing employee records and ensuring data integrity
Offboarding overall APAC and EMEAL region
Ensuring policies and processes have been followed, and records have been maintained
Solving EE queries through chat, service now, call, and email.
Working as a SPOC for the internal team for taking Client calls and updates.
Weekly pulling out the Termination report from the workday as below:
Business Process Transactions Awaiting Action - Talent Operations
Termination Report - with personal email address - for payroll
Report to check for all upcoming Intern and FTC end dates and to initiate the same
Keeping Track of Leavers
Reviewing the termination details
Check and rescind Language Allowances
Check Annual leave Balance
Creating case in ServiceNow (Helpin)
Manage employee records, ensuring accuracy and confidentiality.
Updating LOA and time off details in workday and calculation
Insurance details sent to the vendor monthly basis
Approving Student loan, Fertility, Tuition reimbursement, Travel hub
Working on Offboarding invoice
View/Create/Edit RITM Ticket
Payroll process
Gratuity Eligibility (India)
Sending Exit formalities via Docusign
Maintaining the Exit tracker and payroll tracker
Changes to termination date in Workday(APAC)
Uploading the Docusign document in Sharedrive and moving the folder to leavers
Volt renaming the employee folder and coding
Sending monthly Payroll input of benefits(insurance) for APAC
Updating maternity, PTO details in workday for EMEA
Providing VOE, NOC letter for APAC and EMEA region
Verifying the Ex employee details HRBGV
Updating manager change, department change, personal details in workday
Midyear review is editing sending back to the manager or manger needs to move the review to someone for action.

HR analyst, Cisco Employee services (Onsite)

Cisco Systems – Randstad Payroll

01.2019 - 03.2024

Employee Data management
Termination process letter
Workday update from end to end
Data entry of the leaves an calculating the leave balance
Updating the ERB, Manager change, on cal, Department in workday
Data handling and preparation of documentation such as relieving letter and VOE letter in HRMS based on approvals if relevant approvals and documentation are available as per the process.
Prepare documentation for international transfer and make sure that the employee is productive from day 1 with all access.
Working in Servicenow cases and resolvingtheir issue in a certain time limit
Servicenow Setting an task to another team to get some solutions and using compose email for Ex EE and for third party.
Servicenow is the tool which we receive the case to resolve Employee requirement and from third party to verify the employee details.
We receive few task and we resolve for parental case in servicenow
Done with the Audits
Work with all stakeholders in process to provide accurate and timely resolution for employee queries.
Working Background Verification of employees requested by the third parties. (HRBGV)
Salary process and job grade change
Weekly reports on referral bonus
Working in Servicenow cases and resolving their issue in a certain time limit
Rehiring in another BG and terminating in the old BG for the international transfer
Data entries are done like manager change, cost center change, Work location change, Legal name change overall workday update is taken care with the approvals and Effective date.
Preparing VOE Letters for the employees( Verification of employee )
Resolving queries of employees through Case management tool (Siebel) and Oracle HRMS.
Work with all stakeholders in process to provide accurate and timely resolution for employee queries.
Adhere to SLA, quality and Compliance while performing the Data management and issuing letters.
Employee transactions such as personal info, PTO entries, Transfers, Assignment changes, etc.

Process Associate - HR

Capgemini Global Solutions

09.2015 - 05.2018

Experienced in the process Transition of the ANZ & ASEAN region, being well acquainted with policies and procedures.
Responsible for the SOP Preparations for ANZ in the various processes along with the Process mapping.
Support Operations Managers in dealing with employee relations.
Ensuring policies and processes have been followed and records have been maintained in Oracle on time.
Ensured adherence to data management regulations.
Recommended solutions to increase the operational efficiency.
HR Dashboards, Metrics, Exit tracker, HR presentations at regular intervals
Prepared various monthly reports
Worked with the Quality team to identify the process improvements for project value additions.
Worked on GAM, Supported the teams with employee leave data.
Trained in “Yellow Belt Quality Standards”
Working in the GE India HR Operations process taking care of all the HR queries of the GE India employees.
Handling client reports, MIS reports, as well as consolidation report.
MIS uploading Tracker update, database update, utilization tracking, reporting (weekly, monthly)
Proficiency in handling Benefits, On-boarding, Letters & Exit Process ensuring the employees are aware of the GE Policies.
Working closely with the C&B team for policy formulation and surveys.
Working as a SPOC for the internal team for taking Client calls and updates.
Trained in the Yellow Belt Quality standards.
Working as a Quality Checker ensuring Zero error policy.

Education

BBM -

Teresian college, Mysore University, Mysore, India

01.2014

Passed out in the year 2014

Skills

Workday

Servicenow

Docusign

Oracle HRMS

Avature

Smart Sheet

WTW

Accomplishments

Awarded STAR/ Rising Star Reward for the period 01 January 2017 to 30 April 2017
Received a Certificate of Appreciation from IGATE for maintaining Best TAT and high QC (Quality) Score.
Appreciation received from the GE for 100% Dashboard report
Achieved 100 quality and over 90% SLA for several months at CISCO

Training

Trained in Yellow Belt Quality Training.

Strength

Communication skills, Teamwork, Active listening, Attention to detail, Self-motivated, Strong work ethic, Punctuality, Honesty and integrity and Patient.

Timeline

Process Specialist (Hire to Retired) - LinkedIn - Ascension Payroll

04.2024 - Current

HR analyst, Cisco Employee services (Onsite) - Cisco Systems – Randstad Payroll

01.2019 - 03.2024

Process Associate - HR - Capgemini Global Solutions