Leha Simmons
Borden
Summary
Dynamic professional with extensive experience in team management and operations. Proven track record in enhancing customer experiences and boosting team productivity through strong problem-solving and effective communication skills.
Overview
12
12
years of professional experience
Work History
Senior Supervisor
Valeris
Jeffersonville
10.2019 - Current
- Managed a team of 20+ employees, maintaining high productivity and quality standards.
- Supervised daily operations, ensuring compliance with safety standards and enhancing team efficiency.
- Trained and mentored new staff on workplace procedures and best practices.
- Conducted performance evaluations to identify training needs and provide constructive feedback.
- Promoted positive work culture to foster teamwork and collaboration among team members.
- Instructed new personnel on job functions and safety protocols to support optimal performance.
Assistant Store Manager
Five Below
Jeffersonville
06.2019 - 12.2019
- Implemented visual merchandising strategies that enhanced product displays and customer experience.
- Developed employee schedules to ensure adequate coverage during peak hours, enhancing service quality.
- Assisted in managing daily store operations, contributing to team effectiveness and operational efficiency..
- Coordinated inventory management and product restocking, maintaining optimal stock levels to support sales.
Medical Office Assistant
Baptist Health Floyd
Sellersburg
08.2014 - 10.2018
- Collected and verified patient information and insurance during check-in to facilitate accurate billing and service delivery.
- Ensured patient visit eligibility by verifying insurance coverage.
- Processed insurance claims and verified patient eligibility promptly.
- Processed referrals for specialist visits or diagnostic tests to ensure timely patient care and follow-up.
- Trained new staff on office procedures and software systems to ensure smooth onboarding and operational consistency.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
Education
Associate of Science - Medical Assisting
ATA College
Louisville, KY11-2013
Skills
- Team leadership
- Performance evaluation
- Operational oversight
- Resource allocation
- Task delegation
- Customer relationship management
- Staff development
- Conflict resolution
- Constructive feedback
- Problem solving
- Effective communication
- Goal orientation
Timeline
Senior Supervisor
Valeris
10.2019 - Current
Assistant Store Manager
Five Below
06.2019 - 12.2019
Medical Office Assistant
Baptist Health Floyd
08.2014 - 10.2018
Associate of Science - Medical Assisting
ATA College