Jatin Pandey
Gurugram
Summary
Personable and dedicated customer service representative with one year experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
B2B CUSTOMER EXPERIENCE
V5 GLOBAL (Bharti Airtel Limited Partner)
09.2023 - Current
- Working as B2B Corporate corporate Collection Team.
- Answered customer inquiries over the phone and via email in a timely manner.
- Assisted with billing issues as needed, including researching discrepancies and providing accurate information to customers.
- Developed positive relationships with customers through friendly interactions while providing excellent service.
- Collaborated with other departments within the organization to ensure customer needs were met in a timely manner.
- Followed established policies and procedures when interacting with customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
HR Intern
LS Hireman Consultancy Private Limited
Delhi
08.2022 - 09.2022
- This is a internship program where I worked as Trainee for a period of two months.
- It is a consultancy firm which works for companies like White Hats Junior for providing Human Resource.
- Assisted with the recruitment process by conducting initial phone screens and scheduling interviews.
- Analyzed resumes to assess qualifications for open positions.
HR Intern
Proedge service Private Limited
Gurugram
06.2020 - 07.2020
- Worked as a Intern here for the period of Two months.
- It is a consultancy firm worked for providing job opportunities .
- Worked there on a new project Named Jib Jobs.
- Created job postings and placed them on various job boards and websites.
- Conducted reference checks on prospective candidates.
Education
Master of Business Administration - HR
IITM GGSIPU
Delhi Janakpuri01.2023
Bachelor of Business Administration -
IILM University
Gurugram01.2021
12th -
Chiranjiv Bharti School
Gurugram01.2018
Skills
- Conflict resolution techniques
- Client Confidentiality
- Patience and Persistence
- Proactive and Focused
- Strategy Development
- Work Planning
- Willing to Learn
- Goal Setting
- Quality Assurance
- Task Prioritization
Certification
- Swayam Certificate for the course named 'Social Processes and Behavioral Issues'
- Swayam Certificate for the Course named 'Electronic Commerce'
- Certificate in Cricket for 'Ansal Cup Tournament'
Hobbies and Interests
- Passionate about playing Cricket
- Love Coocking
Personal Information
Name : Jatin Pandey
DOB : 09 April 2000
Email id : Pandeyj781@gmail.com
Contact: 9871244138
Timeline
B2B CUSTOMER EXPERIENCE
V5 GLOBAL (Bharti Airtel Limited Partner)
09.2023 - Current
HR Intern
LS Hireman Consultancy Private Limited
08.2022 - 09.2022
HR Intern
Proedge service Private Limited
06.2020 - 07.2020
- Swayam Certificate for the course named 'Social Processes and Behavioral Issues'
- Swayam Certificate for the Course named 'Electronic Commerce'
- Certificate in Cricket for 'Ansal Cup Tournament'
Master of Business Administration - HR
IITM GGSIPU
Bachelor of Business Administration -
IILM University
12th -
Chiranjiv Bharti School
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