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Versatile HR professional with 11+ years of experience across HR Shared Services, Employee Lifecycle Management, and process optimization. Skilled in leveraging HRIS tools including Workday, SAP SuccessFactors, ServiceNow, and HR Logix. Proven ability to streamline operations, enhance compliance, and improve workforce efficiency through automation and data-driven insights.

Senior Platform Operations Analyst with 20+ years of experience leading high-stakes incident management and enterprise application support for mission-critical environments. Proven track record of reducing mean time to restore (MTTR) by 10% through precise incident diagnosis, clear stakeholder communications, and ITIL-aligned process improvements. Adept at leveraging metrics-driven analysis to identify failure patterns, implement proactive alerts, and prevent service disruptions. Recognized for designing and delivering 100+ targeted training courses that elevated technical capability across multi-site teams. Accomplished in cross-functional collaboration, major incident management (MIM), problem resolution, and operational knowledge sharing to drive service reliability and platform stability.
Expertise

  Major Incident Management (MIM) — rapid triage, root cause analysis, and service restoration for mission-critical platforms
  Incident / Problem / Change Management (ITIL) — process governance to ensure service continuity and compliance
  Platform & Application Support — diagnosis, troubleshooting, and escalation of enterprise-level applications
  Operational Metrics & Trend Analysis — data-driven monitoring to detect patterns, forecast risks, and reduce recurrence
  Proactive Alerting & Automation — implement monitoring solutions to prevent service interruptions
  Stakeholder & Executive Communication — concise, high-impact bridge call and post-incident reporting
  Training & Knowledge Base Development — 100+ course curriculum creation to upskill technical teams
  Cross-Functional Collaboration — liaison between technical, business, and vendor teams for aligned resolution strategies
  Continuous Improvement & Process Optimization — refine workflows to improve MTTR, stability, and service quality


Experienced HRIS Systems Specialist with a Bachelor of Business Administration in Management Information Systems. Specializing in HRIS ecosystems, proficient in providing daily support and troubleshooting for diverse business systems. Demonstrated expertise in leading design and testing endeavors for system modifications, coupled with a strong ability to identify process gaps and deploy efficiency-enhancing solutions.

A CIPD-qualified, strategic Talent Acquisition and Workforce Planning leader with over 15 years’ experience in HR and TA, transforming recruitment functions across regulated engineering, operational, and corporate environments.

A proven strategic advisor to senior stakeholders, with a track record of transitioning organisations from RPO models to scalable, high-performing in-house capabilities.

An expert people manager who has coached, developed, and mentored multidisciplinary teams to drive measurable outcomes across cost, quality, and candidate experience.

LEKA SRI N M

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Senior Analyst

Marketing Intern

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Post Graduate Diploma in Management - Human Resources Management

Bachelor of Commerce - Honours

HSE - COMMERCE

SSLC -

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Senior Analyst

Marketing Intern

Post Graduate Diploma in Management - Human Resources Management

Bachelor of Commerce - Honours

HSE - COMMERCE

SSLC -

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