Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
JEEVANANDAN .V

JEEVANANDAN .V

Banglore

Summary

Personable and dedicated Customer Service Representative with 1.5 Years of experience in Banking industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience

Work History

Customer Service Associate

Teleperformance
Banglore
08.2022 - Current
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Consulted with customers regarding needs and addressed concerns.
  • Organized client contracts, records and reports to strengthen traceability.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Performed additional duties as assigned by management team.
  • Answered phone calls from customers promptly and courteously.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Addressed inquiries, resolved customer issues, and managed customer relations.
  • Increased customer satisfaction ratings 100% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Completed day-to-day duties accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Kept work area neat, clean, and well-stocked at all times.
  • Answered [50] calls per shift to assist with customer questions and concerns.

Education

Bachelor of Science - Computer Science

Bharathidasan Arts And Science College
Erode
01-2024

HSLC -

Reliance Matric Hr.Sec School
Komarapalayam Namakkal
03-2017

SSLC -

Mothers Matriculation School
Erode
03-2015

Skills

  • Customer Support
  • Team Collaboration
  • Inbound Calling
  • MS Office Proficiency
  • Complaint Handling
  • Customer Complaint Resolution
  • Customer Service

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2

Timeline

Customer Service Associate

Teleperformance
08.2022 - Current

Bachelor of Science - Computer Science

Bharathidasan Arts And Science College

HSLC -

Reliance Matric Hr.Sec School

SSLC -

Mothers Matriculation School

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JEEVANANDAN .V