LEKH RAJ
MANAGAR
Summary
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Overview
8
8
years of professional experience
Work History
Hotel Manager
Chalets Naldehra
SHIMLA, INDIA
10.2022 - Current
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented marketing strategies to promote hotel services.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Prepared monthly resort audits for review.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Developed and implemented promotional strategies to increase occupancy.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful strategies to increase customer satisfaction.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Front Office Manager
CHALETS NALDEHRA
SHIMLA, INDIA
03.2019 - 10.2022
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Coached employees through day-to-day work and complex problems.
Front Office Supervisor
CHALETS NALDEHRA
SHIMLA, INDIA
03.2016 - 02.2019
- Prepared agendas and took notes at meetings to archive proceedings.
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Education
Bachelor of Arts - English, History, Hindi
GOVT. DEGREE COLLEGE SANJULLI
SHIMLA 04.2001 - 03.2004
High School Diploma -
GOVT. SEN. SEC. SCHOOL BALDAYAN
BALDAYAN 04.2000 - 03.2002
Skills
Office and staff streamlining
Guest accommodations
Revenue Generation
Hospitality Management
Marketing
Guest Relations
Guest Satisfaction
Vendor Interaction
Social Media Networking
Special Event Coordination
Strategic Planning and Analysis
Staff Training and Development
Property Management Systems
Health and Safety Compliance
Brand Management
Budget Administration
Hobbies
Reading books and playing Golf
Timeline
Hotel Manager
Chalets Naldehra
10.2022 - Current
Front Office Manager
CHALETS NALDEHRA
03.2019 - 10.2022
Front Office Supervisor
CHALETS NALDEHRA
03.2016 - 02.2019
Bachelor of Arts - English, History, Hindi
GOVT. DEGREE COLLEGE SANJULLI
04.2001 - 03.2004
High School Diploma -
GOVT. SEN. SEC. SCHOOL BALDAYAN
04.2000 - 03.2002