LEKH RAJ
MANAGAR
Summary
Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.
Overview
8
8
years of professional experience
Work History
Hotel Manager
Chalets Naldehra
10.2022 - Current
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented marketing strategies to promote hotel services.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Prepared monthly resort audits for review.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Developed and implemented promotional strategies to increase occupancy.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Implemented successful strategies to increase customer satisfaction.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
Front Office Manager
CHALETS NALDEHRA
03.2019 - 10.2022
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Coached employees through day-to-day work and complex problems.
Front Office Supervisor
CHALETS NALDEHRA
03.2016 - 02.2019
- Prepared agendas and took notes at meetings to archive proceedings.
- Coached employees through day-to-day work and complex problems.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Education
Bachelor of Arts - English, History, Hindi
GOVT. DEGREE COLLEGE SANJULLI
SHIMLA 04.2001 - 2004.03
High School Diploma -
GOVT. SEN. SEC. SCHOOL BALDAYAN
BALDAYAN 04.2000 - 2002.03
Skills
Office and staff streamlining
undefinedHobbies
Reading books and playing Golf
Timeline
Hotel Manager
Chalets Naldehra
10.2022 - Current
Front Office Manager
CHALETS NALDEHRA
03.2019 - 10.2022
Front Office Supervisor
CHALETS NALDEHRA
03.2016 - 02.2019
Bachelor of Arts - English, History, Hindi
GOVT. DEGREE COLLEGE SANJULLI
04.2001 - 2004.03
High School Diploma -
GOVT. SEN. SEC. SCHOOL BALDAYAN
04.2000 - 2002.03
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