LEKHA HARINATH
COCHIN
Summary
Dynamic Branch Manager with a proven track record at HDFC Bank, excelling in customer service and financial analysis. Expert in driving profitability through effective team leadership and performance evaluation. Successfully boosted customer base and enhanced client relationships, ensuring compliance with banking regulations while fostering a culture of excellence.
Overview
27
27
years of professional experience
Work History
BRANCH MANAGER
CATHOLIC SRIAN BANK
MALA
11.2020 - 08.2024
- Managed daily operations of branch activities and customer service initiatives.
- Supervised team performance and provided training for new employees.
- Analyzed market trends to identify growth opportunities for the branch.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Resolved escalated customer complaints in a timely manner.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
BRANCH MANAGER/Operations Manager
HDFC BANK
COCHIN
08.1997 - 11.2020
- Managed daily branch operations and ensured efficient service delivery.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Resolved escalated customer complaints in a timely manner.
- Verified cash by balancing cash drawers and maintaining cash count records.
- Oversaw daily operations and ensured compliance with banking regulations.
- Maintained accurate records of transactions and operational activities for audits.
- Performed regular audits of financial records in order to ensure accuracy.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Education
Bachelor of Science - MATHS
KERALA UNIVERSITY
01-1996
Some College (No Degree) - JAIIB
IIBF
Skills
- Customer service
- Financial analysis
- Team leadership
- Performance evaluation
- Regulatory compliance
- Relationship management
Accomplishments
- GOLDEN TROPHY AWARD FOR THE BEST AUTHORIZER PAN INDIA IN 2019-2020
- BEST SMILE CHAMIPON PAN INDIA FOR THE YEAR 2019
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
BRANCH MANAGER
CATHOLIC SRIAN BANK
11.2020 - 08.2024
BRANCH MANAGER/Operations Manager
HDFC BANK
08.1997 - 11.2020
Bachelor of Science - MATHS
KERALA UNIVERSITY
Some College (No Degree) - JAIIB
IIBF
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