Summary
Overview
Work History
Education
Skills
Interests
Previous Work Experience
Timeline
Generic

LEKHA KANCHAN

Mumbai

Summary

A dedicated and enthusiastic airline professional with 15 years of experience who possesses strong communication and relationship building skills. I am a dedicated and enthusiastic professional with a commitment to excellence and a passion for continuous learning and development. I am a fast learner and have a proven track record of success both as part of a team and independent settings.

Overview

11
11
years of professional experience
4
4
Languages

Work History

Senior Officer – Sales Support

Oman Air
10.2023 - Current
  • Compile the weekly presentation deck for country review call with the country manager and the team
  • Prepare performance review reports for each POS based on flown performance, forward bookings, and PLB performance
  • Collaborate with the E-commerce team to update OTA promotions on the Oman Air website ensuring alignment between online offerings and marketing strategies
  • Review all requests in Revenue Plus (Commercial rationale, Excess Baggage, Upgrade, Lounge Access, AD/ID tickets) ensure that all required information is available in the request made in revenue plus to reduce processing time for decision
  • Prepare Commercial rationale.
  • Support in facilitating collaboration among various departments within the organization.
  • Coordinate with All India stations to revert to group audit queries within the set deadline
  • Record minutes of the meeting and disseminate the same.
  • Any additional responsibilities delegated by my manager as needed.

Sales Coordinator – SriLankan Airlines

GSA – STIC Travels Pvt Ltd
09.2018 - 10.2023
  • To ensure sales team receives update of competitor fares for our key ODs, at the same time monitoring passenger numbers for key ODS
  • Sending daily updates of forward bookings to the sales team which aids them in assessing the performing and underperforming sectors, along with weekly sales report.
  • Preparing the agency performance report and sharing it with the sales team monthly at the same time preparing performance comparison of the agency which helps the sales team in assessing performance of their respective agents.
  • Assisting reservations team with calls and any other assistance that may be required in case of flight delay/cancellation and overlooking group desk work and providing assistance as and when required
  • Sending out flyers and promotional fares to agents and liaising with the advertisement team for preparing EDMs
  • Maintaining POS report and market share information, agency performance.

Sales Support Assistant

Etihad Airways – Mumbai, India
02.2013 - 02.2015
  • All India group handling Ensure all groups are evaluated & replied to agent within 48 hours & follow up done till close file
  • Proactively assisting team members in groups, pricing & revenue reports
  • Update sales team & maintain record on PLB Accounts contracts, amendments, performance on monthly basis whenever Revenue Plus is updated with flown revenue
  • Send regular fare update to all agents on time whenever fares are revised
  • Any one new route analysis is sent out every week to Sales Managers, closely monitoring shares WOW
  • Identifying agents with 0% market share and sharing the same with Sales Managers to try and divert business on EY and also updating team on special promotional fares if any
  • Regular D-5 calling done to agents particularly consolidators to fill weak flights
  • Contact agents to advise wide body operations and bringing in incremental revenue Capping review is done regularly with the respective sales manager and finance manager Reverting to ADM/ACM and waiver queries Worked on Revenue Plus and Salesforce.

Education

Diploma in International Airlines & Travel Mgmt. -

IITC
Mumbai
04.2001 -

IATA/UFTAA Foundation Course

IITC
Mumbai, India
2006

Bachelor of Arts -

KC College
Mumbai, India
04.2001 -

Skills

  • Excellent written and oral communication skills

  • Adaptability

  • Customer Service

  • Teamwork and Collaboration

Interests

Reading

Travelling

Previous Work Experience

  • Jet Airways (2008-2013)
  • Akbar Travels Online.Com (2006-2008)

Timeline

Senior Officer – Sales Support

Oman Air
10.2023 - Current

Sales Coordinator – SriLankan Airlines

GSA – STIC Travels Pvt Ltd
09.2018 - 10.2023

Sales Support Assistant

Etihad Airways – Mumbai, India
02.2013 - 02.2015

Diploma in International Airlines & Travel Mgmt. -

IITC
04.2001 -

Bachelor of Arts -

KC College
04.2001 -

IATA/UFTAA Foundation Course

IITC

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