Lekha KB
Bengaluru
Summary
Results-oriented Change Management professional with 6 years of experience leading transformative initiatives in complex organizational environments. Proven track record of developing and implementing comprehensive change management strategies to drive successful outcomes and maximize stakeholder engagement. Skilled in fostering collaboration, facilitating communication, and mitigating risks for smooth transitions and sustainable change adoption. Strong leadership abilities combined with a passion for driving organizational change and promoting continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project and Change Manager
Cisco
Bengaluru
01.2023 - Current
- 6 years of project management experience in comparable industries: Delivered projects on time and within budget, achieving specific goal/metric for Cisco.
- Handled tracks, workstreams, and projects independently as part of large programs and portfolios.
- Managed risk assessment and mitigation strategies to minimize project delays, and ensure quality deliverables.
- Managed the project from start to completion, including the resolution of escalated project issues.
- Creation of a project schedule and plan with financial, resource, and material requirements.
- Hands-on experience in Microsoft Excel and Microsoft PowerPoint.
- Experience in end-to-end project management of medium and complex projects. Managed project documentation, ensuring accurate records for compliance and auditing purposes.
- As a Change Manager for Cisco IT, develop and execute comprehensive change management plans for IT initiatives, ensuring alignment with Cisco's IT strategy and business objectives.
- Apply ITIL best practices to establish change management processes, including change request submission, review, approval, and implementation.
- Engage with key stakeholders across different business units and departments to assess their needs, gather requirements, and ensure their involvement and support throughout the change process.
- Conduct risk assessments to identify potential impacts of IT changes on business operations, data integrity, and service delivery, and develop mitigation plans to minimize disruptions and ensure continuity.
- Collaborate with IT teams to coordinate testing activities, including user acceptance testing (UAT), regression testing, and performance testing, to verify the quality and functionality of IT changes before implementation.
- Facilitate CAB meetings to review and assess proposed IT changes, evaluate associated risks and impacts, and make informed decisions regarding change approvals, rejections, or deferrals.
- Maintain accurate records of IT changes, including change requests, approvals, implementation details, and post-implementation reviews, and provide regular reports to management on change management activities and performance.
- Working on Change Closure with all the details, check are validated and review PIR if the Change is DNAIR or Backed out with all the necessary proofs and documents.
- Involved in queue clean-up activity during QE Freeze and YE freeze.
- Develop training materials and deliver training sessions to educate IT staff and stakeholders on change management principles, processes, and tools, fostering a culture of accountability, collaboration, and continuous learning.
Change Manager
TCS
Bengaluru
02.2022 - 01.2023
- Company Overview: Supporting for Post Nord Group AB in Sweden and Denmark
- The process handles and approves all requested changes in the IT environment to minimize risk and costs
- Request for Change to a component of the IT environments in production, Team will raise the change in JIRA
- Restarting services on servers if there is no downtime
- Restoring of clients back to the default image
- Regularly review Change Management metrics with service and account management to identify and deliver improvement
- Interact with Incident Management, Problem Management, and other operational team as necessary, to ensure that RFCs are fully assessed, and any associated risks are understood
- Working on Patching changes which is released by Microsoft for windows, and RHEL quarterly release for Unix, and involved in sun Solaris and Exadata DB patching activity
- Will be verifying Changes are ready for approval and process is followed and take it CAB (Change Advisory Board), and if the impact is critical it will go through Service Transition CAB
- Responsible for implementation, execution, reporting and coordination of Incident Management process across all internal and external support groups and Customer stakeholders to ensure resolution of all priority of incidents within the agreed response and resolution timelines
- Leading, driving the incident bridges for quicker resolution by engaging relevant stakeholders
- Ensuring all relevant information is captured as part of the incident triaging, workarounds / resolution
- Responsible for the effective cooperation between Incident Management and other ITSM process managers
- Responsible for communicating the Incident handling process to the technical teams
- Point of contact for all incident related clarifications
- Provide guidance to the technical team incident coordinators
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable
- Supporting for Post Nord Group AB in Sweden and Denmark
- The process handles and approves all requested changes in the IT environment to minimize risk and costs
Cloud Engineer
SAP
Bengaluru
02.2018 - 03.2021
- Providing 24/7 Support of SAP Cloud Platform by ensuring Landscape integrity, security, stability, and system availability
- Support of SAP HANA, Sybase ASE databases (~4k) such as Health checks, Logs and Dump analysis, License update, restarts etc
- Also serving as an escalation point for other administrators, engineers, and other technology teams in resolution of server and system problems
- Production Environment supporting and administering CPE (customer premises equipment) products & Services involving platform technologies like SAP HCP, AWS, Nagios etc
- Monitoring Database (HANA and Sybase ASE)
- Provide support to operational teams to ensure Incident and Change Management is a mechanism that feeds continuous improvement
- Will be verifying Changes are ready for approval and process is followed and take it CAB (Change Advisory Board), and if the impact is critical it will go through Service Transition CAB
- Drive the Operational & Service Management organizations to minimize the impact of changes to services in-line with account SLA s and KPI s
- Configuring Jenkins pipeline to ensure CI/CD & generate Java coding standards reports, code coverage reports, change notices & deploy the generated artifacts to antifactory
Education
Bachelors of Engineering - Electronics and Communication
Visvesvaraya Technological University
Dakshina Kannada06.2017
Skills
- Change Management
- Incident Management
- ITSM Service Now
- ITIL V4
- Lean Six Sigma
- Customer Service
- Risk Management & Issue Resolution
- Effective Time Management
- Communication Skills
- Atlassian JIRA
- SAP Hana and Sybase
- Basic Unix /Linux
Certification
- ITIL V4
- Lean Six Sigma Green Belt
Timeline
Project and Change Manager
Cisco
01.2023 - Current
Change Manager
TCS
02.2022 - 01.2023
Cloud Engineer
SAP
02.2018 - 03.2021
Bachelors of Engineering - Electronics and Communication
Visvesvaraya Technological University
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