Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

LEKHA PONNUSWAMY

Bangalore

Summary

Dynamic Global Business Controller at H&M Group with a proven track record in governance and compliance. Expert in Power BI dashboarding and cross-functional collaboration, driving strategic initiatives that enhanced vendor decision-making. Passionate about process optimization, I successfully led projects that improved operational efficiency and stakeholder engagement, ensuring data-informed executive decisions.

Overview

9
9
years of professional experience

Work History

Global Business Controller

H&M Group
Bangalore
08.2024 - 04.2025
  • Owned governance and compliance projects partnering with global, cross-functional teams, enhancing vendor decision-making and supply chain transparency.
  • Led end-to-end project initiatives including cost-benefit analyses, vendor negotiations, and stakeholder workshops, supporting strategic governance goals.
  • Developed and implemented a Power BI dashboard consolidating supplier audit and compliance data, driving timely, data-informed executive decisions.
  • Monitored key risk and compliance metrics, proactively identifying and mitigating potential governance risks through collaboration with regional and global teams.
  • Co-created monthly leadership performance decks and facilitated cross-regional governance alignment to ensure audit and compliance objectives were met.
  • Gained hands-on operational insight by leading factory visits and engaging with production teams to understand end-to-end workflows and supplier challenges.

Senior Business Analyst

Freshworks
Chennai
09.2022 - 07.2024
  • Directed revenue operations initiatives across Asia Pacific, managing forecasting, pipeline analytics, and sales data integrity to drive business growth.
  • Owned cross-functional collaboration between sales, analytics, and leadership to prioritize initiatives and improve operational processes.
  • Facilitated weekly governance meetings and Quarterly Business Reviews (QBRs), presenting insights and strategic recommendations to stakeholders.
  • Led quota setting, territory management, and TAM allocation projects, driving improvements in sales operations and enabling data-driven decision-making.
  • Identified expansion and upsell opportunities by analyzing customer data and collaborating with sales leadership.

Senior Business Analyst

Tech Mahindra
Pune
04.2021 - 09.2022
  • Directed operations and analytics teams managing sales data and reporting across multiple pharmaceutical therapeutic units.
  • Led process improvements and data quality initiatives, achieving ~90% accuracy and reducing manual error identification time by 20%.
  • Collaborated cross-functionally to implement an RPA automation solution, saving over 250 hours annually.
  • Managed stakeholder communications to ensure timely delivery and alignment with business goals.

Business Analyst

Tech Mahindra
Pune
07.2020 - 04.2021
  • Supported end-to-end operations and data analytics for Oncology and Immuno-Oncology units.
  • Performed data quality and business logic checks, delivering high accuracy (~90%) on key reports.
  • Proposed three process improvements and delivered training to technical teams for knowledge sharing.

Analyst Intern

HSBC
Kolkata
11.2019 - 05.2020
  • Analyzed HSBC marketing campaigns across various metrics and key performance indicators and provided recommendations on future marketing campaigns.
  • Automated manual business processes using Python and significantly improved efficiency by 79%

Systems Engineer

Infosys Limited
Pune
12.2015 - 05.2018
  • Supported operations and analytics for healthcare insurance software projects, focusing on process efficiency.
  • Developed software enhancements that reduced manual business processes by 25%.
  • Delivered timely business research and data analysis to address operational queries.

Education

MBA - Information Technology, Data warehousing and Business Intelligence

Symbiosis International University
Pune, India
06.2020

BE - Electronics and Communication

Anna University
Chennai, India
05.2015

Skills

  • Business & Operations Strategy
  • Governance & Compliance
  • Process Optimization
  • Sales & RevOps Alignment
  • Data & Analytics & Reporting
  • KPI Monitoring
  • Forecasting & Performance Tracking
  • Power BI & Dashboarding
  • Cross-functional Collaboration
  • Stakeholder Engagement
  • Cross-geography communication
  • Execution & Delivery
  • Goal setting and monitoring

Accomplishments

  • Tech Mahindra - Most Efficient Team in Analytics, awarded for providing RPA solutions to manual business processes - 2021
  • Tech Mahindra - Pat in the Back Award, awarded twice for delivering quality work while managing multiple attritions within the team -2021
  • Tech Mahindra - Bravo Award, awarded for delivering quality work and for gaining the client's trust - 2021
  • Freshworks - David vs. Goliath Award, awarded for outstanding performance within the second quarter of joining - 2023
  • Freshworks - Take that Hill Award, awarded for displaying exceptional ownership toward solving challenging problems - 2024

Timeline

Global Business Controller

H&M Group
08.2024 - 04.2025

Senior Business Analyst

Freshworks
09.2022 - 07.2024

Senior Business Analyst

Tech Mahindra
04.2021 - 09.2022

Business Analyst

Tech Mahindra
07.2020 - 04.2021

Analyst Intern

HSBC
11.2019 - 05.2020

Systems Engineer

Infosys Limited
12.2015 - 05.2018

MBA - Information Technology, Data warehousing and Business Intelligence

Symbiosis International University

BE - Electronics and Communication

Anna University

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LEKHA PONNUSWAMY