LEKHAJ PERUMALLA
VIJAYAWADA
Summary
Competent IT Support Specialist safeguards business continuity and productivity by supporting exceptional uptimes and consistent performance. Tirelessly tracks and resolves submitted tickets. Positively influences all technical operations by combining preventive maintenance with rapid response times.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Specialist
HCL TECHNOLOGIES LTD
VIJAYAWADA
2022.05 - Current
- Contributed to the resolution of technical customer issues by collaborating with multiple teams across various product portfolios.
- Upgraded software versions, installing patches and conducting new installations to ensure enhanced security for users.
- Created test environments to simulate and troubleshoot user problems.
- Monitored incidents using BMC Remedy tool for effective incident management.
- Experienced in successfully setting up Windows and Mac OS.
- Ensured adherence to latest company policies to maintain machine compliance.
Education
Bachelor of Computer Applications -
SASTRA DEEMED UNIVERSITY
Thanjavur, IndiaSkills
- PC Software & Hardware Issues
- Troubleshooting Operating System issue in MAC OS & WIndows OS
- Windows Patch installations
- Setup Office 365
- System Admin
- Solving user WI-FI & LAN network dependent issues
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Elementary (A2)
A2
Certification
IT NETWORKING, ZOOM TECHNOLOGIES
Timeline
IT Support Specialist
HCL TECHNOLOGIES LTD
2022.05 - Current
Bachelor of Computer Applications -
SASTRA DEEMED UNIVERSITY
IT NETWORKING, ZOOM TECHNOLOGIES
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