Lekhni Priya
New Delhi
Summary
Accomplished HR Professional with rich, cross functional exposure of over 15+ years of collective experience. Experience Across multiple industry – Financial, Consumer Durables, Manufacturing, IT, Media & Design, KPO & BPO Built and led proactive HR programs; with exposure in formulating strategies for defining key human resource deliverables according to the industry. Highly motivated, positive & goal-oriented, with demonstrated professionalism, attention to detail as well as the ability to build and lead effective teams and a track record for client loyalty and employer satisfaction. Strategic & Operational HR - Corporate Experience Talented HR leader with [Number]-year career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Manager HR
Firstsource Solutions Limited
03.2021 - Current
- As a Global lead Policies & Process, provide advice and support on the Policies and Processes of the Organization including any special project
- Responsible for successful HCM implementation within timelines and within budgetary limits
- Process mapping of all functions of HR – Core HR, Performance & Talent Management, Talent Development, Talent Acquisition, Performance and Talent Management, Global Payroll
Head – HR
Enhance Business Solutions Private Limited
04.2018 - 02.2021
- Accountable for talent acquisition, maintaining and continual improvement of the culture and work environment, adherence to policy and process and statutory compliance, employee benefit and engagement
- Develop and maintain strong relationships with business heads and colleagues to ensure a proactive, efficient and fit-for-purpose HR solution is maintained for the organization
- Be responsible for driving optimal performance of the human capital of the Organization
- Run all HR Operations and ensure consistent and effective implementation of HR processes Keep overall control of the human resource function comprising of Talent Management, On Boarding Process, Payroll Management, Training & Employee Development Review and maintain all existing policies, procedures and employment contract arrangements and update where appropriate to reflect Company values and strategy as well as legislative changes
- Handling daily operations of the organization and providing solutions to the stakeholder
- Handling the complete life cycle of the employee
- Implementing Performance Management System and work on evolving it Drive Employee Communication developing and Implementing effective Rewards & Recognition & Employee Engagement initiatives with CSR initiatives Ensure Employee safety, welfare, wellness & health
Lead Consultant
01.2014 - 03.2018
- Associated with leading Management Consulting firms building Processes and Competencies to help Businesses and Individuals grow
- Clients include Galaxy Group of Companies, RMS, Manipal Business Group, AVON group, CS Direkt, South African High Commission, Shri Ram Institute of Business Management etc
- Project Categories: Performance Management Designing and implementation of a Performance Management System that is aligned to overall business objective Implementation of Performance Management System and appraisal cycles with medium and large employee base Preparation of Organizational Charts, Job description, KRA & KPI setting Designing and conducting goal setting workshops, appraiser and appraise workshops across employee levels Moderating the performance based annual appraisals within budgetary limits Recommendation and implementation of increment strategy and variable pay plans Establish and implement proper feedback mechanism to the employees regarding their performance outcomes
- Compensation & Benefits Comply to all statutory requirements of PF, ESI, LWF as per the Govt
- Rules and regulations Observe and Analyze the compensation trends and benchmark our comparators Periodic review of the compensation structure and design based on the market
- Range classification according to Positions and Developing pay bands according to Organizational needs and future plans
- Salary review such as reclassifications, promotions, midyear merit and annual merit Provide various compensation fitments as per company guidelines to new recruits/salary negotiation which involves tax friendly compensation structure and also various other benefits Making new policies and revisiting old ones to have right mix of benefits Employee Engagement and Relations Design and successful implementation of various innovative and industry specific Employee Engagement Calendar within budgetary limits
- Designed and implemented a career growth program for internal staff to transition to the desired career path
- Established reward and recognition program for individual and team improvements that supported company mission Launched initiatives for culture change to create a conducive environment for learning and growth Ownership of Employee Communications and HR correspondence Ownership of the new employee induction program PAN India Training & Development Evaluated training requirements for each division, consulting with department managers, understanding client requirements, meeting the participants, Data collection Preparation of survey, questionnaire, checklist or any alternate method for identification of training need Determined potential of training program for future needs of organization
- Advising the client on the kind of intervention beneficial Estimated costs of training operations and subsequently managed them in accordance with the budget to ensure maximum return on investments
- Talent Acquisition Establishing Talent Acquisition Strategy and Processes for the client customized as per the need Manpower Planning and Budgeting in accordance with the Organization chart Sourcing the right candidate through different means and various specialized platforms
- Devising innovative program and strategies and Creating a positive brand image to attract best of talent to the Organization Developed assessments for competency based hiring Ensure right fit as per the profile and Organizational need by conducting interviews Liaison with recruitment consultants for timely and effective hiring Start up Assistance Creation of HR policy manual and Employee Handbook for the client Creation of HR process manual laying down the detailed process for each function Recommendation of compensation levels and grades Competency Assessment Defining competencies in organizational context, Conduct skill audit & perform gap analysis
- Designed succession planning and Career path for the employee base Designed and prepared appraisal forms and PMS report HR Process Automation Taking a leading role on HR automation including the research, customization and implementation of the project, reducing time & money
- Understanding of business fundamentals in order to reach agreed automated process
Manager HR
Intex Technologies India Ltd.
06.2009 - 01.2014
- Roles and Responsibilities/Significant Achievements Performance Management Implementation of the Performance management system for the entire employee base
- Played a key role in the automation of the Performance Management System Play a major role in Performance Management Process including major exercise of executing Mid-Year Review and the Annual Appraisals of all employees, Reclassification, Promotion, Increments, Performance Workshops, Review Meetings Setting the SMART KPI’s with the departmental head
- Preparation of Organizational Charts, activity sheet, Job description, KRA & KPI setting and contributing to annual performance review process
- Organizational Development Effectively Plan, Design, Develop and Evaluate HR initiatives and policies that support the Organization’s goals and future plans Design and implement employee satisfaction survey & retention initiatives
- Sense and control voluntary attrition
- Defining the process of every department and then preparation of process manuals Conducting audits every two months for better and effective functioning of the process Designing Career Development Path : Succession Planning Ownership of the knowledge Management & Change initiatives
- Employee Engagement Facilitate and support the Employee Engagement and feedback initiatives through Annual & Periodic events
- Ownership of taking new initiative every quarter for enhanced employee engagement while working as a catalyst for culture change
- Act as a career counselor for employees Handled the grievance cell and employee suggestion scheme Time to time communication to all employees on HR policies of the Organization
- Engagement programs like festival celebrations, Monthly and weekly activities, Annual Day
- Designing and Conducting monthly, quarterly and annual R&R Learning & Development Successful set up of the training & development department in the Organization
- Initiated and launched an online internal learning portal Ownership for the whole training cycle from TNI, module conceptualization, roll-out of training programs and evaluation Preparation of Training Budget and competency based training calendar
- Ownership of the Induction program, buddy allocation and handholding PAN India Collate daily, weekly and monthly report for timely reviews and Audits
- HR Operations Issuance of timely Confirmation letters, Increments, Bonus letters etc Conduct exit interview for ongoing improvement and working on the feedback for increased employee satisfaction and better retention Maintaining of all statutory compliance records as per Acts System Orientation Handling the system orientation in the Organization in close coordination with the business excellence group Preparation of the policies in consultation with the management
- Defining the process of every department and then preparation of process manuals Certified as an internal auditor for ISO9001:2008, Conducting audits every two months for better and effective functioning of the process
Lead HR Specialist business partner
American Express India Pvt. Ltd.
07.2003 - 06.2008
- Roles and Responsibilities/Significant Achievements Instrumental in setting up a partner centre in Philippines Instrumental in setting up a partner centre in China Responsible for all R&R activities of the Business Unit Responsible for overall management of the Employee Engagement Program
- Basic HR Operations Maintaining MIS report Facilitation on soft skills and Leadership in accordance to the training calendar Design, develop and ensure adherence to Training Content Plan and execute Training calendar for various “Training related programs”
- Create individual/SME development plans and identify training needs Responsible for successful and timely completion of internal certifications of employees
Education
MA(Psychology) -
IGNOU
NLP Master Trainer & Coach -
Midas Touch
DMIT – Multiple Intelligence -
Centre for Multiple Intelligence and Dermatoglyphics
Diploma in Leadership & Behavioral Trng -
Oscar Murphy Life Strategist Pvt. Ltd
PGDHRM -
Symbiosis School of Distance Learning
Bachelor of Law -
Faculty of Law, Delhi University
BA (Hons) English -
Miranda House, Delhi University
ISC -
Residential School, Patna
Skills
- Talent management
- Policy Enforcement
- Performance Assessment
- Employee Handbook Development
- Performance Appraisal
- Onboarding and Orientation
- Employee Retention
- Human Resources Operations
Certification
- NLP Master Trainer & Coach
- Train the Trainer
- DMIT – Multiple Intelligence
- Six Sigma
- Situational Leadership
- Customer Value Management
- Total Quality Management
- Internal Auditor ISO9001:2008
Personal Information
Date of Birth: 07/11/1978
Affiliations
- Reading
- volunteering
Accomplishments
- Best Team Award
Languages
Hindi
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Senior Manager HR
Firstsource Solutions Limited
03.2021 - Current
Head – HR
Enhance Business Solutions Private Limited
04.2018 - 02.2021
Lead Consultant
01.2014 - 03.2018
Manager HR
Intex Technologies India Ltd.
06.2009 - 01.2014
Lead HR Specialist business partner
American Express India Pvt. Ltd.
07.2003 - 06.2008
MA(Psychology) -
IGNOU
NLP Master Trainer & Coach -
Midas Touch
DMIT – Multiple Intelligence -
Centre for Multiple Intelligence and Dermatoglyphics
Diploma in Leadership & Behavioral Trng -
Oscar Murphy Life Strategist Pvt. Ltd
PGDHRM -
Symbiosis School of Distance Learning
Bachelor of Law -
Faculty of Law, Delhi University
BA (Hons) English -
Miranda House, Delhi University
ISC -
Residential School, Patna
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