Lekshmi Chandrika Anilkumar
Dubai
Summary
Detail-orientated Team Leader adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
14
14
years of professional experience
Work History
Team Leader - Executive Assistants
Ernst & Young
03.2019 - Current
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- As a Team Leader overseeing 5 to 7 Executive Assistants, I have consistently delivered exceptional results, achieving a stellar 95% efficiency and exceeding an impressive 85% billable performance level
- Resolved complex customer enquiries, disputes and complaints.
- Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
- Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment.
- Delivered quality service with friendly and professional demeanor.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
- Offered constructive feedback to employees in response to quality assurance measures.
- Assisted with team recruitment, interviewing and onboarding.
- Integrated process improvements to optimize overall workflow and efficiency.
- Evaluated team performance and provided constructive feedback to improve daily goal achievement.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Managed organizational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
Executive Assistant to MD
STARK COMMUNICATIONS
08.2017 - 08.2018
- Supervised executive calendars while supporting administrative team to facilitate smooth operational flow.
- Provided effective meeting support by preparing agendas and taking minutes.
- Facilitated smooth executive trips, arranging appropriate travel, visas and agendas.
- Prepared and managed departmental budgets in collaboration with accountants.
- Followed up on invitations from partners and arranged for representation in consultation with senior executives.
- Used own initiative to delegate matters requiring immediate attention to other staff in absence of CEO.
- Conserved senior executive's time by drafting letters and documents, collecting and analyzing information and initiating communications.
- Managed information flow between senior executives and other members of staff, passing on information about policies, procedures and directives.
- Acted as primary point of administrative contact and liaison with other offices, individuals and external organizations to streamline communications.
- Prepared research and briefing papers before appointments and presentations to manager specifications.
- Distributed incoming mail to correct staff members only to preserve privacy of confidential information.
- Maintained customer confidence and protected operations by keeping information confidential.
- Coordinated coding and authorization of invoices, credit card statements and expense reimbursements for payment.
Academic Coordinator and Career Coach
T.I.M.E Institues
04.2016 - 06.2017
- Boosted registrations 35% by improving promotional, outreach and parent engagement strategies.
- Delivered trusted leadership and guidance to 25 staff members and 200 students.
- Oversaw management of educational facilities, arranging necessary maintenance and repairs.
- Recruited and trained top-quality educators and support staff to maximize programme success.
- Strategized and implemented methods for streamlining processes, controlling costs and modernizing operations.
- Improved individual departments by working closely with HODs to reorganize class loads, improve resource utilization and modernize equipment.
- Set and enhanced programme schedules to meet expected demands and enhance student learning opportunities.
- Improved student educational plans by advising on course selection, progress plans and career decisions.
- Represented institution at external events to raise school's profile in wider community.
- Worked with parents and staff to improve student learning issues with proactive approaches.
- Enhanced educational operations by realigning procedures with changing trends in education.
- Updated and improved core guidelines, procedures and tracking programs.
- Maintained comprehensive database and file systems of supporting documents, test scores and history information.
- Worked with individuals to complete application documents for relevant vocations.
- Completed initial assessments and provided counselling sessions to cover all aspects of client history, situation and skills.
- Coordinated one-on-one meetings and sessions to discuss career opportunities based on skills, strengths and preferences of clients.
HR and Business Analyst
Techwyse IT Solutions
04.2011 - 06.2012
- Cooperated with project partners to develop system analysis and new system design based on client specifications.
- Conducted root cause analysis to formulate countermeasures to business mistakes and improve operations.
- Collaborated with business and IT groups to establish short-term and long-term goals.
- Liaised between operational and engineering teams to coordinate successful business improvement projects.
- Diminished project gaps and reduced task duplication to manage smooth workflow.
- Managed hiring processes within company, dealing with matters including writing adverts, reviewing CVs, interviewing and selecting candidates.
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
- Helped solve conflicts, disputes and concerns, offering practical and smart solutions.
- Implemented team building activities to enhance positive working environments.
- Aligned and directed human resources management team to match organizational objectives.
- Created succession plans and promotion paths for staff, promoting retention and leadership continuity.
- Negotiated employee wages based on employment level, qualifications and history.
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Represented organization at job fairs to bring in local talent for long-term and seasonal positions.
- Organized staff development training based on team gaps and requirements.
Trainee HR and Jr. Developer
SRISTHI INNOVATIVE COMPUTER SYSTEMS
06.2010 - 02.2011
- Gained knowledge on mentoring, training and managing own staff by shadowing senior staff.
- Used wide range of online applications and websites to post job postings, using appropriate sites based on job opening requirements, industry and skill level.
- Created job adverts for company job openings, developing using creative and compelling copywriting skills.
- Assisted in gathering data needed for HR activities, including salary expectations and employee rights, by conducting online research.
- Shadowed senior HR managers to generate a better understanding of skills, best practices and laws.
- Assisted Human Resource executives by providing clerical and administrative support.
- Continuously developed coding skills and codebase knowledge by attending regular training, overseeing professionals and regular practice.
- Assisted in designing, developing, testing, debugging and maintaining digital services that met user needs.
- Assisted other software engineers as required, including troubleshooting bugs, debugging software, creating code and developing applications.
- Wrote and developed new and well-tested code for different software projects.
Education
EDiploma - Business Analytics
IIMKozhikode
Kochi, India06.2024
Bachelor of Technology - Computer Science And Technology
Kerala University
Trivandrum, India06.2010
Higher Secondary - PCBM
CBSE
Trivandrum, India04.2006
Skills
- Training and Development
- Goal Development Planning
- Team Development Strategies
- Resource Allocation
- Staff Complaint Management
- Client Support
- KPI Management
- Task Delegation
- Employee Performance Reviews
- Team Supervision
- Issue Resolution
- Team Building Coordination
- Hiring Management
- Project Management
- Team Building Activity Planning
- Recruitment
Timeline
Team Leader - Executive Assistants
Ernst & Young
03.2019 - Current
Executive Assistant to MD
STARK COMMUNICATIONS
08.2017 - 08.2018
Academic Coordinator and Career Coach
T.I.M.E Institues
04.2016 - 06.2017
HR and Business Analyst
Techwyse IT Solutions
04.2011 - 06.2012
Trainee HR and Jr. Developer
SRISTHI INNOVATIVE COMPUTER SYSTEMS
06.2010 - 02.2011
EDiploma - Business Analytics
IIMKozhikode
Bachelor of Technology - Computer Science And Technology
Kerala University
Higher Secondary - PCBM
CBSE
Similar Profiles
Sivashankari ShaseederanSivashankari Shaseederan
Finance Manager at Ernst & Young Solutions LLPFinance Manager at Ernst & Young Solutions LLP
Abhijit ThakurAbhijit Thakur
SAP ABAP Developer- Associate Consultant 2 at Ernst & Young LimitedSAP ABAP Developer- Associate Consultant 2 at Ernst & Young Limited
Smiriti MittalSmiriti Mittal
Senior Consultant at Ernst & Young LLPSenior Consultant at Ernst & Young LLP