Lekshmi R. Prakash
Trivandrum
Summary
A self-motivated, resilient and resolute postgraduate in management, specialized in systems and operations with 7 years of work experience in operations across various domains like foreign exchange, facility management and administration, seeks a responsible and challenging career opportunity that allows the use of administrative, analytic and leadership skills to positively contribute to the personal and organizational goals.
Overview
7
7
years of professional experience
Work History
Hospitality Manager
BVG India Limited
Trivandrum
12.2022 - Current
- Managing of all admin related queries of Thiruvananthapuram International Airport Limited Adani office.
- Conducting regular meetings with management team to discuss operational issues, review goals, and develop strategies for improvement and training the staff members to resolve conflicts in a timely manner and preparation of monthly roster.
- Handling of all admin requests like cab booking, hall booking, stationery distribution, uniform distribution, inventory management, onboarding of new employees, event management, asset management, etc.
- Incident reporting to the concerned departments and providing the necessary support in resolving the same.
- Invoice tracking and processing without delays.
- Assisted in the calculation of capex and opex budget and monitored department budgets by tracking expenses against allocated funds.
- Vendor onboarding and coordinating to conduct and manage events held at the airport.
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
- Provided support to departmental managers in the development of project plans and initiatives.
- Determined staffing requirements, interviewing, hiring and training new employees.
Center Manager
Incuspaze Solutions Pvt Ltd.
Trivandrum
01.2021 - 12.2022
- Planning and organizing of daily center operations through assigning staff, prioritization, and delegation of work.
- Managing of budgets and establishing budget control systems for controlling expenditures and other miscellaneous costs.
- Understanding client requirements and ensuring the space delivered is as per the requirements and handling client requests promptly.
- Preparing and maintaining periodic reports, financial statements, and records.
- Maintaining adequate inventory for the smooth operations of the center.
- Ensuring a safe, hygiene, and legal work environment to all the clients.
- Maintaining efficient service by enforcing quality service standards for customer satisfaction, analyzing and resolving issues and recommending system improvements.
- Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made.
Project Assistant
KSPMMWDC
Trivandrum
06.2020 - 01.2021
- Preparation of the 'Pottery Unit Manufacturing Loan' structure, including the application form, eligibility criteria, calculation of tenure, funding, and repayment.
- Evaluation of credit worthiness by processing loan applications.
- Completion of loan contracts and counsel clients on policies, restrictions and repayment.
- Ensuring compliance with the laws and regulations and adherence to lending compliance guidelines.
Assistant Manager (Sales & Operations)
Thomas Cook India Ltd.
Bengaluru
06.2017 - 05.2020
- Managing of foreign exchange transactions.
- Handling of clients and branch operations.
- Ensuring compliance to RBI rules and regulations in all transactions.
- Ensuring highest level of customer satisfaction by providing hassle free service and handling escalations.
- Designing and implementing of business plans for achieving targets and maintaining a consistent level of profit margin on a regular basis.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
The Fundamentals of Digital Marketing
Google Digital Garage
Project Management - Executive Education Programme
IIM Rohtak
Rohtak, HRPGDM (Marketing, System & Operations) - Operations Management
SCMS Cochin School of Business
Kochi, KL04.2017
B. Tech - Electrical, Electronics And Communications Engineering
University of Kerala
Trivandrum, KL05.2014
12th & 10th - Bio/Math -
Holy Angels' School CBSE
Trivandrum, KL03-2010
Skills
- Mercury FX software
- Leadership Skills
- Operational and Management Expertise
- Recruitment and hiring
- Budgeting and financial management
- Complaint Handling
- Employee Scheduling
- Organization and Multitasking
- Employee Onboarding
- Recordkeeping and Reporting
- Developing Policies and Procedures
- Event Coordination
Projects
- TPM Tools and Development of SOPs - 3 months internship project at Saint Gobain India Pvt. Ltd., Gyproc Business, Bangalore.
- Energy Management System - A study on the electricity consumption in households done at the Kerala State Electricity Board, Thiruvananthapuram.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Tamil
Elementary (A2)
A2
Accomplishments
- Employee of the Month - Incuspaze Solutions - September 2021
- Best Management Team - SCMS Cochin - 2016, 2017
- Participant in South Zone Inter University Tennis Championship - 2013
- Winner in Various Badminton Tournaments - 2021, 2022
References
References available upon request.
Timeline
Hospitality Manager
BVG India Limited
12.2022 - Current
Center Manager
Incuspaze Solutions Pvt Ltd.
01.2021 - 12.2022
Project Assistant
KSPMMWDC
06.2020 - 01.2021
Assistant Manager (Sales & Operations)
Thomas Cook India Ltd.
06.2017 - 05.2020
The Fundamentals of Digital Marketing
Google Digital Garage
Project Management - Executive Education Programme
IIM Rohtak
PGDM (Marketing, System & Operations) - Operations Management
SCMS Cochin School of Business
B. Tech - Electrical, Electronics And Communications Engineering
University of Kerala
12th & 10th - Bio/Math -
Holy Angels' School CBSE
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