MELINDA NEWCASTLE
Bangalore
Summary
Experienced in Retail operation with over 2 years of experience in retail. Excellent reputation for resolving problems and improving customer satisfaction also passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Retail Operation Associate
JCPenney
07.2020 - Current
- Experienced in Retail operation with over 4 years of experience in retail.
- Excellent reputation for resolving problems and improving customer satisfaction.
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
- Proficient in customer service best practices and related options.
- Supporting Live Chats
- Work on Google Reviews
- Collaborate with Vendors
- Drafted process related document
- Maintain and prioritized to do list
- Increased customer service success rate
- Helped with buddy program by training new joiners
- 2 Monthly Star Performance Awards Retail Operation Team (2022 to 2023)
Lead Consultant
MB Oversea
01.2019 - 01.2020
- Student consulting is a dynamic and rewarding field that offers opportunities for personal and professional growth.
- As a student consultant, I have the chance to apply your knowledge, skills, and creativity to real-world problems while gaining valuable experience and building a network of industry connections.
- This guide aims to equip us with essential insights, strategies, and tips to excel in the field of student consulting.
Education
Bachelor of Arts - Content Writing
Goodwils Christant College For Women
01.2017
Skills
- Managing real-time customer interactions
- Evaluate Google reviews
- Vendor collaboration
- Created process documentation
- Maintain an efficient to-do list
- Improved customer satisfaction rates
- Facilitated training for new employees in buddy program
- Skilled in locating resources
- Professional content writing
- Excel spreadsheet management
- Facilitating process training
Languages
English
Bilingual or Proficient (C2)
Tamil
Beginner (A1)
Kannada
Beginner (A1)
Awards
Monthly Star Performance Awards, Retail Operation Team, 2022 to 2023, 2
Timeline
Retail Operation Associate
JCPenney
07.2020 - Current
Lead Consultant
MB Oversea
01.2019 - 01.2020
Bachelor of Arts - Content Writing
Goodwils Christant College For Women
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