LENDL ISSAC VESSAOKER
125 (A), Bazar Road,Bandra West,Mumbai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Senior Advisor (Voice)
TELEPERFORMANCE LTD
Mumbai
07.2023 - Current
- Awarded Best Emerging Advisor for Q3.
- Resolved customer complaints in an efficient and professional manner.
- Processed orders accurately within established timelines.
- Utilized problem-solving skills to quickly resolve difficult situations.
- Kept abreast of new products, services, and promotions offered by the organization.
- Answered customer inquiries via telephone and email, providing technical support and product information.
- Performed call backs according to established guidelines.
- Identified customer needs by actively listening to their concerns or requests.
- Developed customized solutions to address complex customer problems.
- Participated in team meetings to discuss strategies for improving service levels.
- Maintained detailed records of customer interactions using CRM software.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Security Guard
Celebrity Cruises Ltd. for Tui Cruises (AG)
09.2014 - 07.2023
- Awarded Employee of the Month September, 2020 for Professionalism.
- Conducted daily security patrols of assigned areas.
- Responded to alarms, emergencies, and disturbances.
- Provided customer service assistance to staff and visitors in a professional manner.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Completed incident reports regarding violations of policies or procedures.
- Observed surveillance cameras for any suspicious activity or intruders.
- Investigated suspicious activity and reported findings to management.
- Enforced safety regulations and monitored access control points.
- Identified potential security risks and recommended corrective actions.
- Investigated reported incidents to protect company assets.
- Reviewed security logs to ensure proper documentation was maintained.
- Maintained order during special events such as concerts and conferences.
- Monitored access control systems and key code records for suspicious activities.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Monitored closed circuit television systems.
- Administered first aid when necessary in accordance with training guidelines.
- Maintained high levels of alertness throughout shifts.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Customer Service Executive
SpiceJet Airlines Ltd
Mumbai
12.2011 - 06.2014
- Conducting Security Related Functions
- Identified opportunities for process improvement within the customer service department.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Actively sought out ways to improve operational efficiency within the team environment.
- Mentored junior team members and managed employee relationships.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Airport Customer Service Agent
Indigo Airlines Ltd
Mumbai
05.2008 - 08.2010
- Resolving customer related queries such lost or mis-handled baggage. Attending to passenger grievances Regarding in- flight experience and based on such information drafting reports to departmental heads.
- Controlling access point areas near the aircraft. Regular checks of loaders and other personnel gaining access to the aircraft.
- Periodic examinations pertaining to safety and security at the airport.
- Overall supervision of ground handling operations.
- Possessing Excellent soft skills pertaining to passenger redressal. Handling of Entire Ground Operations, Ticketing Sales & Reservations of Passengers Check-in of passengers. Handling of passenger’s baggage complaints at the arrival hall. Undertaking ramp activities.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Assisted with baggage check-in and tagging for customers.
- Verified identification documents such as passports or driver's licenses.
- Assisted disabled passengers with special needs throughout their travels.
Education
Bachelors Degree in Commerce (appeared) -
University of Mumbai
Mumbai03-2007
Maharashtra State Board Examination - Commerce
St. Mary's Junior College
Kalina, Mumbai04-2004
High School Diploma -
St. Stanislaus High School.
Mumbai03-2002
Skills
- Sincere, confident, soft-spoken, great patience, excellent interpersonal and communication skills
- Sales Expertise
- Relationship Building and Management
- Presentations and Public Speaking
- Relationship Building
Passport No
Z6017147
Date Of Issue
06/16/2021
Date Of Expiry
06/15/2031
Place Of Birth
Mumbai
Marital Status
Married
Personal Information
- Date of Birth: 04/08/1987
- Nationality: Indian
Hobbies and Interests
cricket, hockey & music
Languages
English
First Language
Marathi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Spanish
Beginner
A1
German
Intermediate (B1)
B1
Timeline
Senior Advisor (Voice)
TELEPERFORMANCE LTD
07.2023 - Current
Security Guard
Celebrity Cruises Ltd. for Tui Cruises (AG)
09.2014 - 07.2023
Customer Service Executive
SpiceJet Airlines Ltd
12.2011 - 06.2014
Airport Customer Service Agent
Indigo Airlines Ltd
05.2008 - 08.2010
Bachelors Degree in Commerce (appeared) -
University of Mumbai
Maharashtra State Board Examination - Commerce
St. Mary's Junior College
High School Diploma -
St. Stanislaus High School.
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