LENIN RAJ

• supervising and Coordinating:Overseeing housekeeping staff, delegating tasks, and ensuring efficient use of resources and labor.
• Maintaining Immaculate Cleanliness:Ensuring all areas of the hotel, including guest rooms, corridors, and public spaces, meet the highest standards of cleanliness and organization.
• Conducting Room Inspections:Regularly inspecting guest rooms, corridors, and public areas to ensure they meet the hotel's 5-star standards.
• Managing Inventory:Monitoring and maintaining par stock levels of cleaning supplies, linens, and other housekeeping materials.
• Inventory Management:Overseeing the procurement and management of linens, cleaning supplies, and amenities,.
• Training and Development:Providing training, guidance, and support to housekeeping staff to ensure they meet the required standards.
• Addressing Staff Concerns:Responding to staff concerns and issues, providing feedback, and resolving problems.
• Maintaining High Standards:Ensuring all areas are kept to the highest standards of cleanliness in line with the hotel's standards,.
• Guest Service and Quality:Responding promptly to guest complaints and concerns related to cleanliness and housekeeping, and ensuring they are resolved to the guest's satisfaction,.
• Coordinating Maintenance:Working with the maintenance team to ensure rooms are in optimal condition.

Leadership and Training Responsibilities:

• Training and Development:Providing ongoing training for housekeeping staff on cleaning techniques, safety protocols, and customer service.
• Motivating and Engaging Staff:Fostering a positive and productive work environment, encouraging staff to provide exceptional service.
• Addressing Staff Concerns:Responding promptly to staff concerns, resolving issues, and providing feedback.
• Maintaining High Personal Standards:Setting an example for the team through their own personal appearance, hygiene, and work ethic,.

• Cleaning and Sanitizing:Thoroughly cleaning guest rooms, bathrooms, and common areas, including dusting, vacuuming, mopping, and polishing surfaces.
• Maintaining Guest Rooms:Making beds, changing linens and towels, replenishing toiletries and other guestroom amenities.
• Restocking Supplies:Ensuring all housekeeping carts and storage areas are well-stocked with necessary cleaning supplies and guest amenities.
• Reporting Maintenance Issues:Identifying and reporting any maintenance problems or damages in guest rooms or public areas to the appropriate department.
• Providing Excellent Customer Service:Responding to guest requests and inquiries in a prompt, courteous, and professional manner.
• Following Procedures:Adhering to all health and safety protocols, including proper use of cleaning chemicals and equipment.
• Maintaining Security and Confidentiality:Protecting guest privacy and belongings, and reporting any suspicious activities.
• Deep Cleaning and Special Projects:Participating in deep cleaning tasks and special projects as needed.
• Teamwork:Collaborating with other housekeeping staff and other hotel departments to ensure smooth operations and guest satisfaction.