LENIS OLIVER A
New Delhi
Summary
PROFESSIONAL SUMMARY
Aviation professional with a strong background in aviation operations, passenger service, safety, and operational coordination, supported by commercial pilot qualifications and experience within highly regulated aviation environments. Demonstrates a strong understanding of the importance of delivering consistent service standards while maintaining operational efficiency, safety, security, and strict adherence to established procedures.
Confident in dealing with customers and colleagues from diverse cultural backgrounds, with strong communication, interpersonal, and problem-solving capabilities. Able to manage competing priorities, respond effectively to operational requirements, and remain composed and professional in fast-paced, time-critical environments. Brings strong situational awareness, attention to detail, teamwork, and sound judgment, with the ability to coordinate effectively with multiple stakeholders to support smooth and efficient airport operations.
Committed to delivering a positive passenger experience at every stage of the customer journey, while representing the organisation with professionalism, integrity, and a high standard of service. Seeking to contribute to Emirates Group through a customer-centric approach, operational discipline, effective teamwork, and a genuine commitment to service excellence.
Overview
2
2
years of post-secondary education
Work History
Program Director
Vayu Sagar Foundation
India
- Led assigned initiatives from coordination and planning through to successful completion, ensuring all objectives were met.
- Directed and briefed team members on daily activities, ensuring clear instructions and consistent follow-through.
- Coordinated team members to organize activities and maintain schedules, prioritizing tasks to ensure timely completion during peak periods.
- Managed unexpected issues and last-minute changes, adjusting plans and keeping stakeholders informed to minimize disruption.
- Served as the primary point of contact for applicants, students, team members and external stakeholders, handling a high volume of enquiries with a consistently professional and approachable manner.
- Managed several concurrent enquiries and responsibilities without compromising accuracy or attention to detail.
- Explained programme information, requirements and procedures clearly and accurately, adapting communication style to suit each individual's level of familiarity with the process.
- Identified when individuals needed additional clarification or support, and followed up proactively to ensure their queries were fully resolved.
- Managed correspondence across telephone, email and digital platforms, maintaining prompt response times and a courteous, on-brand tone throughout.
- Built trust-based relationships with individuals from diverse backgrounds, enhancing collaboration and communication across all levels.
- Maintained accurate programme records and documentation using Microsoft Office and online administrative systems.
Ground Instructor
Hover Blue Aviation, Airrath Aviation
- Conducted ground school training for aspiring pilots and aviation enthusiasts, fostering foundational knowledge in aviation principles.
- Developed comprehensive lesson plans on aviation regulations and safety procedures, enhancing student understanding and compliance.
- Collaborated with instructors to enhance curriculum content and delivery methods, improving educational effectiveness.
- Enforced safety protocols during training sessions to maintain a secure learning environment, ensuring student well-being.
- Promoted interest in aviation careers and education pathways through active engagement with students, inspiring future generations of aviators.
- Facilitated communication between instructors and administrators regarding scheduling issues or special requests from students.
- Assessed student needs in context of qualifications, limitations, abilities and interests.
Education
Higher Secondary - Class XII
Vetri Vikaas Higher Secondary School
05.2018 - 04.2019
Secondary School - Class X
St.Pauls Matric Higher Secondary School
05.2016 - 04.2017
Skills
- Program management
- Operational Discipline
- Customer Engagement
- Composure Under Pressure
- Team collaboration
- Cultural Adaptability
- Team collaboration
- Program management
Availability
Full-time; willing to work shifts, weekends and public holidays, Willing to relocate to Dubai, UAE; comfortable in a uniformed, customer-facing role within an international, multicultural environment, Microsoft Word, Excel, PowerPoint, Windows, email and online administrative platforms
Aviation Credentials
DGCA Commercial Pilot Licence (India), SACAA Commercial Pilot Licence (South Africa), ICAO English Language Proficiency – Level 5, Working knowledge of passenger and airport operations, including check-in, boarding, departure, arrival and baggage processes., Strong awareness of aviation safety, security protocols and regulatory compliance., Ability to communicate precisely and calmly between different operational teams under time pressure., Comfortable working to strict procedures while remaining adaptable when circumstances change.
Languages
Full-time; willing to work shifts, weekends and public holidays, Willing to relocate to Dubai, UAE; comfortable in a uniformed, customer-facing role within an international, multicultural environment, Microsoft Word, Excel, PowerPoint, Windows, email and online administrative platforms
Skills
- Program management
- Operational Discipline
- Customer Engagement
- Composure Under Pressure
- Team collaboration
- Cultural Adaptability
- Team collaboration
Timeline
Higher Secondary - Class XII
Vetri Vikaas Higher Secondary School
05.2018 - 04.2019
Secondary School - Class X
St.Pauls Matric Higher Secondary School
05.2016 - 04.2017
Program Director
Vayu Sagar Foundation
Ground Instructor
Hover Blue Aviation, Airrath Aviation