O. DEEPARAAGAN
Major Incident Manager
Bangalore
Summary
Offering 7+ years of Overall experience in Telecom Industry. Responsible for Service Operations / maintenance of Technology / Server and Network infrastructure. Committed to delivering exceptional results through strategic vision, operational excellence, and customer-centric solutions.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Major Incident Manager
Vodafone Intelligent Solutions
8 2019 - Current
- Managed high and critical incidents to ensure timely completion
- Managed Application operations and Application Access Management for European market
- Monitored L2 and L1 Service Desk Team, providing guidance and mentorship
- Developed and implemented process improvements
- Expertise in tools like BMC REMEDY and experience with CRM software like Microsoft Dynamic 365 or Oracle CRM
- Handled escalation and resolved issues within SLA
- Proficiency in data analysis tools such as Power BI and data analysis libraries
- Worked on Incident Management, Service Request Management, Change Management, Problem Management, and Knowledge Management
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions
Technical Support Engineer
Satvat Infosol Pvt Ltd
1 2017 - 9 2017
- MaSupported technically by configuring and running server without flaws
- Configured and managed all IT and Network assets through inventory tool
- Configured Outlook mails and troubleshooting issues raised in outlook
- Troubleshooted Wi-Fi and LAN network issues and did MAC filtering in DHCP console and in access point
- Installed and configured Windows and Linux OS in systems and virtual machines
- Configured printer and scanner
- Troubleshooted issues related to company's intranet applications.
- Managed over 200 users performing online exam without technical flaws
Technical Support Engineer
Team Computers
07.2018 - 07.2019
- Served as technical support engineer with company's different client locations
- Configured and assigned new systems for new users
- Managed all Infra assets and tracked asset list
- Managed active directory by creating new user and resetting password in domain
- Resolved tickets within time according to priority basis
- Monitored all network devices using SNMP Tool
- Configured switch, access point, and routers to company branch office
- Provided support to customer inbound requests from ticketing tool.
Education
B.E(Electronics and Communication) -
Ranipettai Engineering College, Vellore, Anna University Chennai
Tamil Nadu 06.2012 - 05.2016
HSC (state board) -
Kurinji Higher Secondary School, Namakkal
Tamil Nadu 06.2010 - 04.2012
SSLC (matric) -
Kurinji Higher Secondary School, Namakkal
Tamil Nadu 06.2008 - 04.2010
Skills
Continuous Improvement
Certification
CCNA and MCSA, CMS IT Solution, Chennai, 12/2018
Personal Information
- Location Preference: South India
- Father's Name: B. Oviyamathi
- Date of Birth: 02/06/1994
- Gender: Male
- Marital Status: Married
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge.
Timeline
Technical Support Engineer
Team Computers
07.2018 - 07.2019
B.E(Electronics and Communication) -
Ranipettai Engineering College, Vellore, Anna University Chennai
06.2012 - 05.2016
HSC (state board) -
Kurinji Higher Secondary School, Namakkal
06.2010 - 04.2012
SSLC (matric) -
Kurinji Higher Secondary School, Namakkal
06.2008 - 04.2010
CCNA and MCSA, CMS IT Solution, Chennai, 12/2018
AWS Cloud Computing, Vepsun Technologies, 04/2018
Major Incident Manager
Vodafone Intelligent Solutions
8 2019 - Current
Technical Support Engineer
Satvat Infosol Pvt Ltd
1 2017 - 9 2017
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