LEO JAWAHAR
Bengaluru
Summary
Program and Operations Manager with over 9 years of experience in e-commerce fraud mitigation. Proven track record of leading director-level KPIs for payment risk detection, customer experience improvements and driving operational excellence. Recognized for strong stakeholder management, data driven decision making, and disciplined prioritization.
Overview
10
10
years of professional experience
Work History
Program Manager II - Payment Risk Investigation
Amazon
Bengaluru
12.2025 - Current
- Global owner of the manual investigation strategy for Account Takeover (ATO) detection across Amazon marketplaces.
- Developed mechanism to capture direct customer feedback, resulting in 88 bps improvement in repeat account takeover detection.
- Presented operational insights and strategies for launching new metrics, saving $900K.
- Managed operation roadmaps and conducted weekly and quarterly leadership business reviews to align team objectives.
Program Manager - Payment Risk Investigation
Amazon
Bengaluru
01.2024 - 11.2025
- Designed and launched a global escalation management framework, reducing turnaround time by 83%.
- Led global cross-functional initiatives reducing enforcement false positives (incorrect account closures) by 10bps year over year.
- Standardized fraud investigation SOPs across 22 marketplaces, enhancing consistency in practices.
- Automated processes that generated $288K in annual cost savings.
Manager - Payment Risk Investigation
Amazon
Bengaluru
09.2019 - 12.2024
- Managed and developed a team of 15 investigators and senior investigators.
- Exceeded productivity and quality benchmarks by 403 bps through process and performance interventions.
- Implemented a mechanisms for ensuring data integrity for over 1,300 employees for preventing metric manipulation.
- Launched a learning and development program, supporting talent retention for over 135 top talents.
- Participated in recruitment initiatives for over 100 candidates for internal and external initiatives.
Sr. Fraud Investigation Specialist
Amazon
04.2018 - 08.2019
- Mentored over 50 new hires on processes and best practices, improving onboarding experiences.
- Conducted site-wide audits, generating insights and formulating root cause analyses to identify operational improvements.
- Participated in team and site-level projects to enhance process efficiency for tools and SOPs, streamlining workflows.
Transaction Risk Investigator
Amazon
Bengaluru
07.2016 - 03.2018
- Investigated high-risk transactions on Amazon's worldwide platforms using standard procedures to prevent fraudulent activity from unauthorized use of a financial instrument.
Education
BBA - Human Resource (Honors)
Christ University
Bengaluru04.2016
Higher Secondary School Certificate - Commerce
Bethany High
Bengaluru04-2013
Secondary School Certificate - Science
Carmel Sr. Secondary School
Andaman04-2011
Skills
- Program Management
- Fraud, Risk & Trust Investigation
- KPI & Metrics Framework Design
- People Management
- Data Analysis (Advanced Excel)
- Escalation & Incident Management
- Operational Excellence
Timeline
Program Manager II - Payment Risk Investigation
Amazon
12.2025 - Current
Program Manager - Payment Risk Investigation
Amazon
01.2024 - 11.2025
Manager - Payment Risk Investigation
Amazon
09.2019 - 12.2024
Sr. Fraud Investigation Specialist
Amazon
04.2018 - 08.2019
Transaction Risk Investigator
Amazon
07.2016 - 03.2018
BBA - Human Resource (Honors)
Christ University
Higher Secondary School Certificate - Commerce
Bethany High
Secondary School Certificate - Science
Carmel Sr. Secondary School