Leona Lopise
Assistant Manager
Hyderabad,Telangana
Summary
Trustworthy individual with 5 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines. Energetic and reliable individual skilled at working with diverse groups of people. Expert at administrative processes and office procedures.
Overview
5
5
years of professional experience
Work History
Assistant Manager - Events/GSA Lead
Cushman & Wakefield for Salesforce India
Hyderabad, Telangana
07.2023 - Current
- Manage employee Meeting & Events requests through Case Management System.
- Initiate kickoff calls with the respective stakeholders on event agenda, planning and logistic support.
- Manage space bookings and event arrangements for over fourteen different floors.
- Co-ordinate with cross functional teams to ensure timely arrangements of setup requirements as committed to the client.
- Overlook the cases raised by the employees through Case management system and monitor the cases that are being worked on by the team to ensure service level agreement is met as per the set standards.
- Detailed supervision, development and training of newly hired Guest Services Ambassadors and Event Coordinators on current client site policies and procedures.
- Liaison with the Salesforce internal stakeholders on current policies and procedures related to SecOps, EHS and REWS while cascading the accurate information with the event organizers or employees.
- Drive coordination with facilities team and IT team to maintain meeting rooms, ohana floors and other customer facing areas show ready all the time.
- Maintain and audit documents, reports and training materials associated with GSA and Event Coordinator roles and responsibilities.
- Plan and coordinate theme based events and employee engagement activities in the office space by working closely with multiple event vendors on the requirement, acting as a single point of contact between both the parties.
- Work closely with the WPS clientele and provide review and analyses on current processes within the internal team to initiate best suitable guidelines and procedures for the same.
- Coordinate with vendors to ensure timely delivery of products and resolve any supply chain issues by working with respective team.
- Work on planning team schedules and delegating assignments or programs to meet coverage and
service demands. - Maintain positive customer relations, anticipate challenges head-on and implement successful corrective actions.
- Facilitated clear communication between employees and internal teams through regular meetings to avoid any potential challenges.
Helpdesk Executive
Cushman & Wakefield for Salesforce India
Hyderabad
01.2022 - 07.2023
- Handling employee requests and queries through Salesforce Helpdesk Ticketing System within the required SLA
- Handling employee event requests by making necessary arrangements and space blocking
- Working closely with facilities team while handling procurement of office stationery
- Co-ordinating with vendors for any event arrangements if required
- Logging cases for PPM activities (soft services and hard services) and closing them by co- ordinating with the specific team
- Maintaining monthly reports and trackers on number of cases received and closed.
Front Office Executive
Cushman & Wakefield for Salesforce India
Hyderabad, Telangana
02.2020 - 01.2022
- Taking care of guest and vendor management
- Working closely with asset collection team while handling asset courier management
- Coordinate with facilities and helpdesk team for raising activities and proactive tickets for day to day cleaning and maintenance activities
- Coordinate with helpdesk team for events handling and taking feedbacks from the employees
- Coordinate with hiring managers and security team for entry approvals of interview candidates.
- Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
GUEST SERVICE OFFICER
Hyatt Hyderabad Gachibowli
03.2019 - 02.2020
- Handling arrivals and departures of guests/VIP guests/ Group arrivals, updating guest profiles in
- Work on tools like - Property Management System - PMS, Foreigners Regional Registration Officer -FRRO.
- Maintaining cash flow, cashier audits, Vouchers, IOU's, Invoices and registration Cards
- Managing allowances and adjustments on invoice billing, maintaining EDC machines and invoices, follow up for VCC, EBTC and CC Authorization Forms
- Worked as a Operator - handling and tracking calls or requests of internal and external guests.
Education
Frankfinn Certification Course in Hospitality, Travel & Customer Service - Hospitality & Aviation Industry
Frankfinn Institute of Air Hostess Training
July, 2018
Skills
- Meeting Coordination: Plan, organize, and coordinate high-level meetings, ensuring all logistics are seamlessly executed Prepare agendas, take minutes, and follow up on action items
- Calendar Management: Experienced in managing calendars, coordinating meetings, and ensuring timely and accurate scheduling
- Event Planning and Coordination: Plan, organize, and execute multiple employee and festival events of various types and sizes
- Vendor Management: Coordinate with multiple vendors on event planning and logistics for timely execution
- Document Management: Create, edit, and proofread documents, reports, and presentations Ensure accuracy and alignment with organizational standards
- Google Workspace, Microsoft 365: Well versed with various G-suite and Microsoft 365 tools - Gmail, Drive, Docs, Sheets, Slides, Forms, and Hangouts Meet and Word, Excel, PowerPoint, Outlook
- Positive and Constructive Feedback: Being proactive, creative and demonstrate a healthy appetite for feedback, and try to thrive in high-pressure situations
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceCareer advancementPersonal development programsPaid time offTeam Building / Company RetreatsHealthcare benefitsFlexible work hoursTimeline
Assistant Manager - Events/GSA Lead
Cushman & Wakefield for Salesforce India
07.2023 - Current
Helpdesk Executive
Cushman & Wakefield for Salesforce India
01.2022 - 07.2023
Front Office Executive
Cushman & Wakefield for Salesforce India
02.2020 - 01.2022
GUEST SERVICE OFFICER
Hyatt Hyderabad Gachibowli
03.2019 - 02.2020
Frankfinn Certification Course in Hospitality, Travel & Customer Service - Hospitality & Aviation Industry
Frankfinn Institute of Air Hostess Training
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