Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leonard Brooks

6923 Patricia Lane ,IN

Summary

Dedicated customer service representative with strong follow-up skills and call center experience. Proven ability to enhance customer satisfaction through effective problem resolution and active listening.

Overview

1
1
Certification
13
13
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Merrillville, IN
01.2014 - 07.2026
  • Enhanced customer satisfaction through effective problem resolution and service delivery.
  • Developed product knowledge to provide tailored recommendations to customers.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Education

High School Diploma -

Denison High School
Denison, IA
01.2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Microsoft outlook
  • Follow-up skills
  • Call center experience

Certification

billing and coding

Timeline

Customer Service Representative

Teleperformance USA
01.2014 - 07.2026

High School Diploma -

Denison High School
Leonard Brooks