Dedicated customer service representative with strong follow-up skills and call center experience. Proven ability to enhance customer satisfaction through effective problem resolution and active listening.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
Merrillville, IN
01.2014 - 07.2026
Enhanced customer satisfaction through effective problem resolution and service delivery.
Developed product knowledge to provide tailored recommendations to customers.
Supported team members during peak periods by sharing workload and providing guidance when needed.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.