Open To Work
Leonard D'Souza
Thane
Summary
Transformational leader in digital banking with 20 years of experience, including 14 years in banking and financial services. Drives digital transformation initiatives and optimizes customer lifecycle journeys. Leads cross-functional programs to enhance digital adoption and operational efficiency, aligning technology operations with business strategy to deliver scalable solutions.
Overview
22
22
years of professional experience
4
4
Certifications
Work History
Product and Channel Manager - DBAT
Axis Bank Ltd.
Mumbai
01.2019 - Current
- Drove nationwide digital adoption programs targeting NTB and ETB segments, improving customer engagement and self-service banking usage.
- Led digital transformation initiatives to enhance customer onboarding journeys and accelerate adoption across mobile, internet, and WhatsApp banking platforms.
- Partnered with technology, operations, and business stakeholders to design and deliver end-to-end digital banking solutions.
- Executed data-driven campaigns and branch engagement strategies, enhancing digital penetration across retail network.
- Partnered with senior leadership to reinforce operational frameworks, governance standards, and regulatory compliance.
- Facilitated training and capability-building initiatives, driving staff adoption of new digital tools and processes.
- Tracked digital adoption metrics and produced performance insights and progress reports to support strategic decision-making.
Product Manager
HDFC Bank Ltd.
Mumbai
03.2016 - 12.2018
- Executed digital migration strategies, transitioning customers to ENet, Net Banking, Mobile Banking, and PayZapp for Business, enhancing customer access to services.
- Led outsourced MIS and data analytics teams, delivering real-time reporting for business performance tracking, improving decision-making efficiency.
- Monitored branch performance metrics across India, aligning operations with digital transformation objectives to support strategic initiatives.
- Designed nationwide branch-level strategies, reducing physical transactions.
Product Manager (NRI)
ICICI Bank Ltd.
Mumbai
08.2012 - 03.2016
- Managed end-to-end NRI customer acquisition, generating and tracking leads to enhance customer engagement.
- Optimized remittance operations, facilitating timely cross-border fund transfers into India.
- Implemented the Paperless NRI Account Opening process for US-based customers.
- Developed and distributed real-time MIS dashboards for tracking key business performance metrics.
Senior Analyst - Project & Product Management
EClerx
Mumbai
01.2010 - 08.2012
Team Leader - Recruitment
Answers
Mumbai
06.2009 - 12.2009
Team Leader - Collections Process
Ocwen Financial Solutions Pvt. Ltd.
Mumbai
06.2004 - 05.2009
Education
Post Graduate Diploma - Human Resource Management
Welingkar Institute of Management
Mumbai01-2005
Bachelor of Commerce -
Mumbai University
Mumbai01-2003
Skills
- Digital Banking & Transformation
- Digital Channel Strategy & Development
- Product Management & Strategy
- Customer Onboarding & Digital Adoption
- Customer engagement
- User Experience Design
- Data analytics
- Agile Methodologies & Scrum
- Stakeholder & Vendor Management
- Compliance management
- Process automation
Certification
IIM - Ahmedabad
- Advanced Digital Transformation
- Leading with a Digital Strategy
- Transforming Life & Organizations in the Digital Age
- How to Transform Digitally
- Advanced Digital Transformation
- Leading with a Digital Strategy
- Transforming Life & Organizations in the Digital Age
- How to Transform Digitally
References
Available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteOn-SiteSalary Range
$50000/yr - $70000/yrTimeline
Product and Channel Manager - DBAT
Axis Bank Ltd.
01.2019 - Current
Product Manager
HDFC Bank Ltd.
03.2016 - 12.2018
Product Manager (NRI)
ICICI Bank Ltd.
08.2012 - 03.2016
Senior Analyst - Project & Product Management
EClerx
01.2010 - 08.2012
Team Leader - Recruitment
Answers
06.2009 - 12.2009
Team Leader - Collections Process
Ocwen Financial Solutions Pvt. Ltd.
06.2004 - 05.2009
Post Graduate Diploma - Human Resource Management
Welingkar Institute of Management
Bachelor of Commerce -
Mumbai University