LEOPONRAJ S
Senior Support Engineer
Bangalore
Summary
Knowledgeable Technical Support Engineer adapts freely to diverse situations and changing demands. Well-versed in Technical Support and skilled in Windows Administration. Over 8 years IT industry experience in support roles.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Senior Support Engineer
LogixHealth Solutions Pvt Ltd
Bangalore
06.2020 - Current
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Engaged with engineers to determine best practice and operation of network to maintain constant operation.
- Troubleshot basic workstation and server issues.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Exceeded goals through effective task prioritization and great work ethic.
- Maintained energy and enthusiasm in fast-paced environment.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained current software licenses for computers and mobile devices.
- Attended meetings to deliver status reports to key stakeholders.
- Supported day-to-day operations, monitoring and resolving client/server and storage issues.
Zonal Lead
Precision Infomatics Solutions Pvt Ltd
Bengaluru
09.2019 - 03.2020
- Served as a Zonal Lead on an Enterprises Environment and handled the team of 25 Support Engineers.
- Provided educational expertise and mentoring to junior team members.
- Assessed project milestones and team performance to keep staff on-task.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Completed reports detailing network and systems performance and downtime issues.
- Adopted cost-effective, useful solutions to implement into current systems.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Attended meetings to deliver status reports to key stakeholders.
- Oversaw IT activities to laptops, tablets and PDAs for corporate users.
Technical Support Engineer
Wipro Infotech, Magna Infotech Consultancy, Kotak Mahindra Bank Ltd
Bangalore
12.2015 - 09.2019
- Served as primary point of contact for support relating to owned solutions and products.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Maintained response times to support business continuity.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Delivered Tier-3 support and SME input to internal and external customers.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
System Administrator
Luisant Software Solutions
Tamilnadu
03.2015 - 12.2015
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
- Configured hardware, devices and software to set up work stations for employees.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Assisted end-users with conference room equipment setup and operation.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Prioritized, tracked and documented problem resolutions, notifying customers of issue status.
- Patiently walked individuals through basic troubleshooting tasks.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Monitored systems in operation and quickly troubleshot errors.
Education
M.Sc CC -
RVS College of Arts & Science, Coimbatore Bharathiyar University
B.Sc - CS
Bishop Ambrose College
Skills
Active Directory Management
undefinedAdditional Information
Server/Client System: Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows 8,8.1,10.
Networking : LAN, Wireless 802.11, DNS, DHCP, Basic Router / Switch Configuration, Active Directory Management.
IT Management & System Security: Ticketing tool (BMC Remedy, Cherwell Service Management), SCEP AV Client, McAfee Drive Encryption, Sophos Endpoint.
Monitoring Tools : Solarwinds, Citrix Director
Timeline
Senior Support Engineer
LogixHealth Solutions Pvt Ltd
06.2020 - Current
Zonal Lead
Precision Infomatics Solutions Pvt Ltd
09.2019 - 03.2020
Technical Support Engineer
Wipro Infotech, Magna Infotech Consultancy, Kotak Mahindra Bank Ltd
12.2015 - 09.2019
System Administrator
Luisant Software Solutions
03.2015 - 12.2015
M.Sc CC -
RVS College of Arts & Science, Coimbatore Bharathiyar University
B.Sc - CS
Bishop Ambrose College
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