Leroy A. Pointer
Indianapolis
Summary
Seasoned retail professional with a background in sales and project management. Strong emphasis on safety protocol enforcement, team leadership, and efficiency maximization. Notably capable in budgeting, scheduling, one-on-one coaching, and sales techniques. Previous work demonstrates a significant impact through improved operations, and success in leading projects from development to delivery.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Ana Luisa
New York, NY
11.2025 - Current
- Led team training initiatives to enhance product knowledge and customer engagement.
- Streamlined inventory management processes, improving stock accuracy and replenishment efficiency.
- Implemented visual merchandising strategies to elevate brand presentation and drive sales.
- Developed monthly sales reports analyzing trends to inform strategic decision-making.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Participated in company-sponsored travel experiences to gain firsthand knowledge of destinations, enhancing service quality and credibility with clients.
Site Manager
Extra Space Storage
Indianapolis, Indiana
08.2024 - Current
- Managed daily operations to ensure efficient facility performance.
- Oversaw inventory management processes for storage units and supplies.
- Supervised staff to maintain high standards of customer service.
- Conducted regular inspections to uphold site cleanliness and organization.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Ensured compliance with local, state, and federal regulations, preventing legal issues.
Night Audit (Full Time)
Comfort Inn Hotel
Carmel, Indiana
03.2024 - Current
- Managed nightly front desk operations and guest check-in processes.
- Conducted financial audits of daily transactions and revenue reports.
- Assisted in resolving guest complaints and ensuring satisfaction.
- Prepared end-of-day reports and communicated findings to management.
Front Desk (Lead)
Face Foundrié
Indianapolis, Indiana
02.2024 - 07.2024
- Greeted clients and ensured a welcoming atmosphere at the spa facility.
- Managed appointment scheduling using spa management software.
- Provided information about services and products to clients effectively.
- Maintained cleanliness of reception area and organized front desk supplies.
- Coordinated with staff to streamline daily operations and enhance service delivery.
Store Manager
AKIRA
Chicago, Illinois
01.2018 - 03.2023
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Interviewed and hired prospective employees according to team needs.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Collaborated with stakeholders to develop long-term strategic plans for growth.
- Built long-term relationships with clients to promote brand reputation and secure continued business.
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
- Set and implement strategic goals and initiatives to align with company mission, values, and vision.
Server/ Host
Applebee's
Indianapolis, USA
06.2016 - 03.2018
- Greeted and accommodated guests, building positive experience from first interaction.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Skills
- Sales territory growth
- Mentoring and coaching
- Customer relations
- Recruiting and hiring
- Business development
- Stock management
- First aid and CPR
- Conflict resolution
- Time management
- Verbal and written communication
- Microsoft Office
- Teams/ Zoom
- Gemological equipment
- Industry networking
- Continuous learning attitude
Websites
Awards
Top Sales Producer in AKIRA, 2019
Timeline
Assistant Store Manager
Ana Luisa
11.2025 - Current
Site Manager
Extra Space Storage
08.2024 - Current
Night Audit (Full Time)
Comfort Inn Hotel
03.2024 - Current
Front Desk (Lead)
Face Foundrié
02.2024 - 07.2024
Store Manager
AKIRA
01.2018 - 03.2023
Server/ Host
Applebee's
06.2016 - 03.2018