Leroy A. Pointer
Indianapolis
Summary
Seasoned retail professional with a background in sales and project management. Strong emphasis on safety protocol enforcement, team leadership, and efficiency maximization. Notably capable in budgeting, scheduling, one-on-one coaching, and sales techniques. Previous work demonstrates a significant impact through improved operations, and success in leading projects from development to delivery.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Ana Luisa
11.2025 - Current
- Led team training initiatives to enhance product knowledge and customer engagement.
- Streamlined inventory management processes, improving stock accuracy and replenishment efficiency.
- Implemented visual merchandising strategies to elevate brand presentation and drive sales.
- Developed monthly sales reports analyzing trends to inform strategic decision-making.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Participated in company-sponsored travel experiences to gain firsthand knowledge of destinations, enhancing service quality and credibility with clients.
Site Manager
Extra Space Storage
08.2024 - Current
- Managed daily operations to ensure efficient facility performance.
- Oversaw inventory management processes for storage units and supplies.
- Supervised staff to maintain high standards of customer service.
- Conducted regular inspections to uphold site cleanliness and organization.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Ensured compliance with local, state, and federal regulations, preventing legal issues.
Night Audit (Full Time)
Comfort Inn Hotel
03.2024 - Current
- Managed nightly front desk operations and guest check-in processes.
- Conducted financial audits of daily transactions and revenue reports.
- Assisted in resolving guest complaints and ensuring satisfaction.
- Prepared end-of-day reports and communicated findings to management.
Front Desk (Lead)
Face Foundrié
02.2024 - 07.2024
- Greeted clients and ensured a welcoming atmosphere at the spa facility.
- Managed appointment scheduling using spa management software.
- Provided information about services and products to clients effectively.
- Maintained cleanliness of reception area and organized front desk supplies.
- Coordinated with staff to streamline daily operations and enhance service delivery.
Store Manager
AKIRA
01.2018 - 03.2023
- Oversaw day-to-day store operations to foster efficient and profitable operations.
- Interviewed and hired prospective employees according to team needs.
- Coordinated employee schedules according to availability and made staffing adjustments to cover shifts.
- Collaborated with stakeholders to develop long-term strategic plans for growth.
- Built long-term relationships with clients to promote brand reputation and secure continued business.
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
- Set and implement strategic goals and initiatives to align with company mission, values, and vision.
Server/ Host
Applebee's
06.2016 - 03.2018
- Greeted and accommodated guests, building positive experience from first interaction.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
Skills
- Sales territory growth
- Mentoring and coaching
- Customer relations
- Recruiting and hiring
- Business development
- Stock management
- First aid and CPR
- Conflict resolution
- Time management
- Verbal and written communication
- Microsoft Office
- Teams/ Zoom
- Gemological equipment
- Industry networking
- Continuous learning attitude
Websites
Awards
Top Sales Producer in AKIRA, 2019
Timeline
Assistant Store Manager
Ana Luisa
11.2025 - Current
Site Manager
Extra Space Storage
08.2024 - Current
Night Audit (Full Time)
Comfort Inn Hotel
03.2024 - Current
Front Desk (Lead)
Face Foundrié
02.2024 - 07.2024
Store Manager
AKIRA
01.2018 - 03.2023
Server/ Host
Applebee's
06.2016 - 03.2018