LEROY COELHO

• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
• Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
• Developed new signature cocktails to support bar marketing brand and increase profits.
• Set up glassware, liquor and other necessary supplies for special events.
• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
• Poured and prepared mixed drinks for over 100 customers daily and created new libations drawing in clientele.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
• Set up bar for operation, obtained cash bank and stocked service bar.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Closed out cash register with 100% accuracy and prepared cashier report.
• Handled SGD100 cash on daily basis, which built trustworthiness and loyalty with owners.
• Received over 300 beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.

• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
• Kept alcoholic beverages well-stocked and organized to meet expected demands.
• Crafted popular cocktail menu for customers preferring liquor and spirits to wine.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
• Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
• Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
• Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
• Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
• Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
• Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
• Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
• Checked ID cards and verified bar guests were of legal age.
• Improved customer service rankings by resolving issues quickly and accurately.
• Assisted servers with specialty drinks orders by preparing on-demand items without delay.
• Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise.
• Upsold daily specials and beverage promotions to exceed daily sales goals.
• Determined business needs by acquiring client feedback for process improvements.
• Maximized customer service by training staff, overseeing operations and resolving issues.
• Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
• Closed out cash register with 100% accuracy and prepared cashier report.
• Maintained secure cash drawers, promptly resolving discrepancies for accuracy.

• · Prepared, mix and serve drinks and beverages correctly to all guests.
• · To engage with guests during their visit, receives/serves orders and delivers accordance to Raffles Hotel Singapore service standards.
• · Support to Resident Mixologist in providing world-class hospitality and drinks making.
• · Ensures operating par stock for OS&E and beverage.
• · Adheres to bar Standard Operating Procedures.
• · Delivers quality and consistency of all drinks served in accordance with the bar recipe by Raffles Hotel Singapore
• · Adheres to bar recipe in Material Control created by Resident Mixologist.
• · Ensures maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team.
• · Ensures bar/outlet and related areas and outlet hygiene are kept to Raffles Hotel Singapore and HACCP standards.
• · Ensures cleanliness and appearance of the bar/outlet and related areas at all times and takes immediate action if needed or required.
• · Attends all Raffles Hotel Singapore or Food & Beverage training platform for all colleagues.
• · Familiarizes self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• · Be present in the bar/outlet during all key operation periods.
• · Achieves or exceeds outlet’s goal and sales target.
• · Always demonstrate professionalism and ethic at all times.
• · Delivers personalize guest experience and in accordance to MOQ, Forbes and LQA Standards.
• · Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.
• · Maintains levels of confidentiality and discretion of the guest, colleague or operator at all times.

• Attends Raffles Hotel Singapore or Food & Beverage training for all colleagues.
• Shadowed senior team members to learn all related jobs.
• Maintained high levels of efficiency during training by taking detailed notes and asking questions.
• Attended training courses to build understanding of processes, techniques and industry.
• Learned new materials, processes and programs quickly.
• Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.
• Boosted customer experiences by delivering superior customer service and issue resolution.
• Complete On-the-Job-Trainings and develops new skills and knowledge.
• Assist and guide the departmental orientation for new colleagues.
• Adheres to Raffles Hotel Singapore fire and safety, emergency procedures and hygiene NEA rules and regulations are met and achieve

Table setup for breakfast lunch dinner

Housekeeping (making up rooms, arranging of linen room)