Leroy Matthews
Portage
Summary
Disciplined and mission-driven professional with over 12 years of military leadership and human resource experience, combined with 8 years of data analysis, operations support, and program coordination expertise. Adept at managing complex caseloads, developing transition plans, and building community partnerships to support successful offender reintegration. Skilled in communication, policy compliance, data tracking, and interagency collaboration. Dedicated to promoting rehabilitation, accountability, and public safety within correctional and reentry systems.
Overview
22
22
years of professional experience
Work History
Senior Operations Support Specialist
NIPSCO
07.2022 - 06.2024
- Reviewed and verified the accuracy of over 1,200+ documents and reports annually, ensuring 100% compliance with military regulations and organizational policies.
- Coordinated with 5–10 cross‑functional departments to resolve discrepancies, improving case and personnel records accuracy by 20%.
- Monitored operational data and workflows, identifying process improvements that reduced procedural errors by 15% and strengthened accountability measures.
- Supported field personnel and management across 130+ active cases, improving communication efficiency and reducing response delays by 25%.
IT/Utility Locator
International Brotherhood of Electrical Workers
01.2020 - 07.2022
- Collaborated with 2–8 local government agencies to maintain public infrastructure, contributing to a 15% improvement in safety compliance across assigned projects.
- Conducted more than 30 field investigations annually to identify underground utilities with 98% accuracy, ensuring safe excavation and preventing service disruptions.
- Supported infrastructure and construction projects requiring strict legal and environmental compliance, helping reduce regulatory findings by 20% and ensuring 100% adherence to permitting requirements.
Intelligent Transportation System Technician
Indiana Department of Transportation
01.2017 - 12.2019
- Monitored statewide communication systems supporting 3–7 partnering divisions, providing technical and procedural assistance that reduced system downtime by 18%.
- Served as a liaison between 2–5 government departments, coordinating investigations and resolving cross‑agency issues with a 95% on‑time resolution rate.
- Maintained detailed records and performance logs for 10+ statewide operations, ensuring 100% accuracy for audits and contributing to a 20% improvement in reporting efficiency.
Computer Information Systems Tutor & Volunteer
Indiana University
01.2012 - 12.2016
- Provided individualized and group instruction to 5–10 students per semester, improving academic performance by 15% and increasing career‑readiness engagement by 25%.
- Developed and delivered 5+ lesson plans and workshops each term, strengthening student skill acquisition and contributing to a 30% increase in participation and trust‑building activities.
Special Forces & Military Intelligence Human Resource Manager
United States Army
01.2002 - 12.2011
- Oversaw case files and personnel records for over 600 soldiers, ensuring accuracy, confidentiality, and policy adherence.
- Coordinated transitions for soldiers entering and exiting the service, assisting with reentry into civilian life.
- Managed disciplinary records and conducted internal investigations, ensuring procedural fairness and compliance.
- Supervised and trained staff in documentation, reporting, and administrative procedures.
- Commended for leadership, integrity, and ability to work effectively under pressure in sensitive environments.
Education
Bachelor of Science - Computer Information Systems
Indiana University
Bloomington, IN12.2016
Skills
- Case Management & Reentry Coordination
- Policy Compliance & Documentation
- Data Management & Reporting
- Communication & Conflict Resolution
- Interagency Collaboration
- Investigations & Program Evaluation
- Training & Development
- Confidential Records Administration
Timeline
Senior Operations Support Specialist
NIPSCO
07.2022 - 06.2024
IT/Utility Locator
International Brotherhood of Electrical Workers
01.2020 - 07.2022
Intelligent Transportation System Technician
Indiana Department of Transportation
01.2017 - 12.2019
Computer Information Systems Tutor & Volunteer
Indiana University
01.2012 - 12.2016
Special Forces & Military Intelligence Human Resource Manager
United States Army
01.2002 - 12.2011
Bachelor of Science - Computer Information Systems
Indiana University
ADDITIONAL QUALIFICATIONS
- U.S. Army Leadership and Case Management Training
- Strong knowledge of reentry challenges, rehabilitation principles, and offender support services
- Experienced in data security, confidentiality, and sensitive record handling
- Proficient in Microsoft Office 365, Excel reporting, database systems, and government documentation