Lesley Winters
Bloomington
Summary
Results-oriented professional with a strong background in customer service and team leadership. Proven ability to enhance guest experiences and optimize operations through effective staff management and decision-making.
Overview
15
15
years of professional experience
Work History
Manager, Server, Bartender
Nicks English Hut
08.2024 - Current
- Supervised daily operations to ensure efficiency and high-quality service.
- Trained staff on menu knowledge and customer service best practices.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Coordinated staff schedules to meet peak operational demands effectively.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
FOH Manager
Dave & Buster's
08.2024 - 08.2025
- Oversaw front-of-house operations to enhance guest experience and service quality.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Conducted regular performance evaluations to identify training needs and improve service efficiency.
- Resolved customer complaints promptly, maintaining high satisfaction ratings in feedback surveys.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Maintained a safe, secure, and sanitary work environment for all employees and guests by adhering to established guidelines and protocols.
FOH Manager
Chili's Restaurant
07.2022 - 08.2024
- Conducted regular performance evaluations to identify training needs and improve service efficiency.
- Developed promotional events to drive foot traffic and increase revenue opportunities.
- Resolved customer complaints promptly, maintaining high satisfaction ratings in feedback surveys.
- Analyzed operational workflows to identify areas for process improvements and cost savings.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
Personal Banker
Regions Bank
04.2021 - 05.2023
- Enhanced customer satisfaction through tailored financial solutions and expert guidance on banking products.
- Developed and maintained strong relationships with clients, addressing their financial needs effectively.
- Led initiatives to streamline account opening processes, improving efficiency and reducing turnaround time.
- Mentored junior bankers on best practices in customer service and product knowledge to enhance team performance.
- Drove sales efforts by promoting bank services, resulting in significant increases in product adoption among clients.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Server, Bartender, Host, Certified Trainer
Olive Garden Restaurant
08.2011 - 03.2022
- Provided exceptional customer service, ensuring memorable dining experiences for guests.
- Managed tables efficiently, balancing multiple orders while maintaining high service standards.
- Trained and mentored new staff on restaurant protocols and customer engagement techniques.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Implemented menu knowledge to assist guests with recommendations and dietary needs.
- Resolved guest complaints promptly, enhancing customer satisfaction and loyalty.
- Maintained cleanliness and organization of dining areas, adhering to health regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Teller
Fifth Third Bank
03.2019 - 04.2021
- Processed customer transactions efficiently, ensuring accuracy in cash handling and account management.
- Assisted customers with inquiries, providing exceptional service and resolving issues promptly.
- Maintained compliance with banking regulations, reducing risk and enhancing operational integrity.
- Collaborated with team members to streamline workflow processes, improving service delivery times.
Education
High School Diploma -
Rockville High School
Rockville, IN05.2011
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff management
- Task delegation
Timeline
Manager, Server, Bartender
Nicks English Hut
08.2024 - Current
FOH Manager
Dave & Buster's
08.2024 - 08.2025
FOH Manager
Chili's Restaurant
07.2022 - 08.2024
Personal Banker
Regions Bank
04.2021 - 05.2023
Teller
Fifth Third Bank
03.2019 - 04.2021
Server, Bartender, Host, Certified Trainer
Olive Garden Restaurant
08.2011 - 03.2022
High School Diploma -
Rockville High School