Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Personal Information
Disclaimer
Personal Information
Disclaimer
Generic
Leslie Dsouza

Leslie Dsouza

Associate Project Manager
Pune

Summary

Profile Summary

  • Currently employed with HCLTech as an Associate Project Manager having a total experience of 12+ years.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Received recognition on numerous occasions for superior performance, highly appreciated for incessant active participation for process improvement.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
  • Willingness to take on added responsibilities to meet team goals.
  • Experienced in Project Management, Client Coordination, Team Handling & People Management.

Overview

12
12
years of professional experience
9
9
Certificates

Work History

PMO Manager

HCLTech
06.2022 - Current
  • Managing financials for domain, project and program run rates and Financial Books and Records, financial governance and other ad hoc tasks
  • Providing accurate Revenue forecast to management.
  • Delivery POC for ISO-27001, BCM, APAC & NAM Audits
  • Responsible for overall compliance and governance of Delivery Unit.
  • Preparing various decks to be presented to Senior Management.
  • Coordination with AP, Collections client Invoice management working closely with all internal teams.
  • Coordinating yearly budget planning for Technology Programs, reporting current demand pipeline.
  • Controlling purchase orders, renewing vendor resources to avoid delivery impact and tracking timely invoice reconciliations.
  • Supporting on annual planning cycles and ongoing governance, including milestone and benefits management, adherence to governance frameworks and others
  • Supporting with key people initiatives and communication activities within group
  • Managing multiple ad hoc and short timeframe requests
  • Provide high quality end to end reporting & analytical services
  • Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables
  • Analyzing financial data, including project budgets, risks, and resource allocation
  • Rate Card Analysis and Creating rate card across all geographies around the world.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Partnered with project team members to identify and quickly address problems.
  • Updated customers and senior leaders on progress and roadblocks.
  • Devised and implemented attainable schedules, timelines and milestones for on-track projects.
  • Planned, monitored and analyzed project costs to meet financial goals.
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Mentored, trained and guided staff to enhance performance and exceed customer expectations.
  • Monitored and tracked project metrics and collected data to share with project members.
  • Led team meetings to assess project progress and plan appropriately to meet delivery targets.
  • Developed and maintained project documentation for reliable records.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Contract Management, preparation of SOW's, Rate cards for both T&M, Fixed price and Feature points based projects.
  • Tools Worked - SAP, Salesforce and Internal Tools.

PMO Lead

Tata Consultancy Services
08.2016 - 06.2022
  • End to End Process Management of operations (From onboarding an associate to Release from process) Worked as a Service Delivery Manager on the Risk Planner with regards to Business Continuity Plan for the project
  • Constantly deliver on the Service Level Metrics (Adherence, Quality & TAT), as defined for the process so as to deliver Superior Customer Service
  • Coordinate with clients and internal partners to find mutual solution to problems on challenging situations
  • Contract Management: Contract creation, managing and amending contracts
  • Resource Management: Allocating resources 1100+ onsite and 600+ offshore and coordinator for Hiring Process
  • Profile Management: Managing profiles of 5 Verticals A&I, QET, ADM, LS & Japan Ops also allocation release and proposing candidates to new projects and requirements
  • Access Management: Rights access management, granting and revoking access as per compliance and reports to be sent quarterly to the IS head
  • Finance Management: Tracking of Budget of around 200 WON’s, Maintaining GM and providing reasons for GM dip in case of margin dip
  • Preparing regular revenue forecast and revenue realization WON Management: Creating & maintaining WON's, preparing Billing sheet of WONS at the end of month
  • Timesheet Management: Ensuring Timesheets are booked to the right cost, codes and projects
  • Managing of Risks, Issues & dependencies
  • SharePoint and Share drive Management and Administration Quality assurance: Ensuring that all activities and duties are carried out in full compliance with regulatory requirements
  • Tools Worked - CRM, SAP, TCS Internal tools.

Shift SPOC for WCA

Maersk Global Service Centers India Pvt. Ltd.
01.2014 - 08.2016
  • Responsible for providing the most reliable and efficient service to Maersk Line customers at the lowest possible cost
  • Responsible for timely and accurate updates of data into Maersk systems and performs vessel-related transactions in an efficient manner to improve productivity
  • Perform load list/discharge list/manifest of a vessel assigned by the team leader as per SOP/IOP
  • Responsible for achieving timelines, productivity, accuracy and avoiding penalties (price of non-conformity (poncs))
  • Responsible for prompt and effective response to emails
  • Providing suggestions/ideas for process improvements
  • Responsible for updating of several Programs / Tools for Equipment Steering
  • Handling day-to-day communication with stakeholders
  • Participate in teamwork across functions
  • Handling projects and complex tasks.

Sales Officer

Mahindra & Piaggio
12.2011 - 12.2013
  • Sales & Marketing
  • MIS Reporting
  • Business Development
  • Customer Relationship Management
  • Dealership Operations Daily / Monthly Review Meetings
  • Training New Manpower
  • Institutional Sales
  • Identifying New Potential Areas
  • Competitor analysis and competency

Education

MBA -

University Institute of Management

Bachelor of Commerce in Tax Procedure & Practice -

St. Aloysius College

Higher Secondary - undefined

St. Aloysius Senior Secondary School

Skills

IT Skillsundefined

Accomplishments

    HCL

  • ERS Champion Award Feb 23 -Excellence in Operations & PM Office

    • TCS

  • Special Initiative Award Jan 21
  • Service Commitment Award Aug 19
  • Star Performer of the Month (TCS) Feb 2019, Oct & Jan 2018

    • MAERSK

  • Champ of the Month: For June 2015, Nov, July & May 2014
  • Going the Extra Mile: For July & Dec 2014

Certification

Global: ACAMS Certified for KYC – CDD

Timeline

PMO Manager

HCLTech
06.2022 - Current

PMO Lead

Tata Consultancy Services
08.2016 - 06.2022

Shift SPOC for WCA

Maersk Global Service Centers India Pvt. Ltd.
01.2014 - 08.2016

Sales Officer

Mahindra & Piaggio
12.2011 - 12.2013

MBA -

University Institute of Management

Bachelor of Commerce in Tax Procedure & Practice -

St. Aloysius College

Higher Secondary - undefined

St. Aloysius Senior Secondary School

Personal Information

  • Date of Birth: 12/11/87
  • Gender: Male
  • Marital Status: Married

Disclaimer

I declare the above furnished information is true to my knowledge.

Personal Information

  • Date of Birth: 12/11/87
  • Gender: Male
  • Marital Status: Married

Disclaimer

I declare the above furnished information is true to my knowledge.

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Leslie DsouzaAssociate Project Manager