Leslie Joshua J
Bangalore
Summary
Dynamic Team Lead at DXC Technology with a proven track record in process improvement and conflict resolution. Successfully managed over 5,000 debtors, enhancing cash flow and operational efficiency. Adept at cross-functional collaboration and effective communication, driving team productivity, and exceeding quarterly targets. Committed to fostering talent and optimizing performance. Results-driven Team Lead known for exceptional productivity and efficient task completion. Specialize in team coordination, conflict resolution, and strategic planning. Excel in communication, leadership, and problem-solving, ensuring seamless operations and project success.
Overview
13
13
years of professional experience
Work History
Team Lead
DXC Technology
03.2013 - Current
- Joined DXC as Senior Associate and promoted to Team Lead in December 2018.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Managed conflict resolution within the team to maintain a positive work environment.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Guided team of 35 individuals in achieving and exceeding monthly, quarterly, half-yearly, and yearly goals
- Coordinated recruitment efforts and streamlined onboarding of candidates.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Led cross-functional teams to enhance operational efficiency and service delivery.
- Coordinated project timelines and resources to meet client expectations effectively.
- Mentored junior staff to improve skills and foster a collaborative environment.
- Implemented best practices for process improvement and quality assurance initiatives.
- Facilitated regular team meetings to align objectives and address challenges promptly.
- Developed training materials to support onboarding of new team members effectively.
- Analyzed workflow processes to identify areas for enhancement and optimization.
- Collaborated with stakeholders to ensure alignment on project goals and deliverables.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required..
- Facilitated virtual meetings to provide comprehensive updates on collections.
- Monitored cash inflow and identified risks for escalation regarding contractual agreements.
- Executed compliance checks with client's credit policy and supported internal/external audits.
Education
B.Com. - Accountancy and Finance
C.V. Raman University
Skills
- Real estate management
- Process improvement
- Conflict resolution
- Cross-functional collaboration
- Effective communication
- Credit control
- Valuation and advisory services
- Reconciliation and resolution
- Process optimization
- Reporting and analysis
- Account reconciliation
- Attention to detail
- Talent acquisition
- Client communication
- Interpersonal skills
Projects
ML/AI Automation, 01/01/23 - 12/31/24, Transitioned two processes - Credit Control (EMEA) and Valuation & Advisory (US), ML/AI used for holistic view and to reflect collections trend on collections process, Automation for AP Invoice Processing
Languages
English
Advanced (C1)
C1
Kannada
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Tamil
Elementary (A2)
A2
Affiliations
Traveler
Timeline
Team Lead
DXC Technology
03.2013 - Current
B.Com. - Accountancy and Finance
C.V. Raman University
Similar Profiles
Syed NadeemuddinSyed Nadeemuddin
Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)Professional 2 Networks at DXC Technology (Was transitioned from AT&T to DXC)
Henry Arthur VincentHenry Arthur Vincent
Client Capability Lead at DXC Technology, DXCClient Capability Lead at DXC Technology, DXC
Nikhil C TNikhil C T
Business Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt LtdBusiness Analyst / Manual QA Tester at DXC Technology/Fidelis Technology Services Pvt Ltd
Akshay RathoreAkshay Rathore
Senior Software Analyst at DXC TechnologySenior Software Analyst at DXC Technology
Sourav GhoshSourav Ghosh
Research Analyst-IT at Globsyn I.T Services (p) LtdResearch Analyst-IT at Globsyn I.T Services (p) Ltd