Leslie Lobo
Summary
Experienced Sales Management Professional with a proven track record of driving revenue growth and optimizing sales strategies. Demonstrated leadership skills in team management, fostering collaboration, and adapting to market demands. Proficient in client relationship management, negotiation, and strategic planning. Known for dependability, goal-orientation, and consistently delivering impactful results.
Overview
21
21
years of professional experience
Work History
Senior Sales Manager (Road shows, Onsite & Offsite)
Karma Royal Group
10.2011 - Current
- Company Overview: www.karmagroup.com
- Exceeded monthly sales targets consistently by identifying and capitalizing on guest needs for holiday products and real estate investments, resulting in an average monthly revenue of US $75,000 to US $100,000.
- Spearheaded a team of 10 sales representatives on Road Shows/Pop up Events across India, UK, and Middle East, achieving a remarkable business turnover of US $500,000 to US $700,000 monthly.
- Instrumental in the strategic planning and execution of sales training programs for new recruits, significantly enhancing team performance and contributing to the venue being awarded Best Sales Rep multiple times.
- Led sales strategy development to enhance market penetration and revenue growth.
- Collaborated with cross-functional teams to align marketing initiatives with sales objectives.
- Negotiated contracts with major clients, optimizing terms for both parties while maximizing profitability.
Quality Analyst Lead & Process Trainer
UST Global
12.2009 - 05.2011
- Company Overview: (A Software Development & Support firm)
- Refined quality assurance protocols, elevating agent performance and ensuring compliance with client specifications through systematic audits, constructive feedback, and timely procedural modifications.
- Orchestrated the design and implementation of exhaustive training initiatives, markedly bolstering team proficiency and key performance indicators.
- Supervised and coached training personnel, facilitating the perpetual enhancement of instructional content and teaching techniques, while rigorously tracking the advancement of trainees via robust evaluation mechanisms.
Senior Customer Service Executive
Accenture Services Pvt. Ltd.
06.2008 - 12.2009
- Company Overview: (An ITES, BPO firm)
- Efficiently resolved operating system, internet, and hardware issues, boosting system efficiency and customer satisfaction.
- Enhanced operational performance and security by updating systems with the latest software.
- Strengthened customer relationships and understood their needs through direct phone interaction, contributing to high CSAT scores.
Guest Officer
Don Giovanni, Jobelle Home & Hospitality Pvt. Ltd.
06.2007 - 05.2008
- To take feedback of the guests.
- To make reservations.
- Explaining about new offers.
- Addressing the guest’s complaints.
Senior Customer Service Representative
WIPRO BPO
02.2006 - 03.2007
- Company Overview: International Inbound contact centre.
- Managed customer complaints effectively, fostering strong relationships and ensuring high satisfaction levels among U.S. customers through direct phone interactions.
- Achieved and maintained the average handling time on each call, surpassing quality and accuracy targets through diligent monitoring and continuous improvement efforts.
- Mentored junior team members, providing feedback and guidance that contributed to the team consistently meeting all operational parameters month on month.
Team Coach
Nexus E-commerce Pvt. Ltd.
01.2004 - 01.2006
- Company Overview: International Inbound contact center.
- Led a dynamic team of 25-30 members, fostering a highly motivated environment and initiating staff development strategies, which significantly enhanced team cohesion and performance.
- Identified and addressed training needs, designing and delivering comprehensive training programs that elevated team capabilities and directly contributed to achieving CSAT, AHT, and Quality targets for the center.
- Recognized for outstanding leadership and team coaching abilities, receiving the Top Team Coach award for three consecutive months, by implementing effective feedback mechanisms and driving continuous improvement initiatives.
Education
S.S.C. -
Mumbai
01.2001
Higher Secondary - undefined
Mumbai
01.2003
Skills
- Rapport and relationship building
- Sales team development
- Sales presentations
- Performance tracking and evaluations
- Negotiation expertise
- Direct sales
- Promotional sales events
Languages
English
Hindi
Marathi
Timeline
Senior Sales Manager (Road shows, Onsite & Offsite)
Karma Royal Group
10.2011 - Current
Quality Analyst Lead & Process Trainer
UST Global
12.2009 - 05.2011
Senior Customer Service Executive
Accenture Services Pvt. Ltd.
06.2008 - 12.2009
Guest Officer
Don Giovanni, Jobelle Home & Hospitality Pvt. Ltd.
06.2007 - 05.2008
Senior Customer Service Representative
WIPRO BPO
02.2006 - 03.2007
Team Coach
Nexus E-commerce Pvt. Ltd.
01.2004 - 01.2006
Higher Secondary - undefined
Mumbai
S.S.C. -
Mumbai
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